

In Partnership With SelectHub

What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 95%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Saves Time
- Helps Innovate
- Efficient Service
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Generative AI templates
Portfolio governance
Project Prioritization
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Smartsheet Reviews

Gul M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
Project Management Spreadsheet-powered
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Due to its user-friendly spreadsheet format, I use Smartsheet for everything from little to large tasks.
What is your favorite aspect of this product?
Automation and alerts help me keep projects on time without frequent manual modifications
What do you dislike most about this product?
Even if it's powerful, additional users and features might make it too expensive for smaller companies.
What recommendations would you give to someone considering this product?
Smartsheet is great for project managers that need more power but still like spreadsheets
Pros
- Helps Innovate
- Caring
- Acts with Integrity
- Continually Improving Product
Cons
- Commodity Features
- Charges for Enhancements
Please tell us why you think this review should be flagged.

Rohit Y.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
"An effective tool for collobration and project."
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Combines spreadsheet capabilities with project management to provide flexibility.
What is your favorite aspect of this product?
I adore how simple it is to set up and oversee several tasks concurrently.
What do you dislike most about this product?
Too many features may be too much for novice users to handle.
What recommendations would you give to someone considering this product?
Perfect for handling complicated projects with medium-Sized to big teams.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.

Hussain K.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
strong and adaptable tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
it's helpful to be able to handle many things at once.
What is your favorite aspect of this product?
being flexible. smartsheet can keep track of budgets, chores, and projects.
What do you dislike most about this product?
complex data and traits that haven't been found yet can slow it down.
What recommendations would you give to someone considering this product?
a lot of people use it to stay up to date.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Under Delivered
Please tell us why you think this review should be flagged.
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