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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Smartsheet Reviews

Angel W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Smartsheet is a smart sheet review

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

An online work execution platform, it enables organizations of all sizes to plan, track, automate and report on work. More than 80,000+ brands rely on Smartsheet for project and work management because it has an easy-to-use interface, real-time dashboards and Gantt charts, and work automation features.

What is your favorite aspect of this product?

What I like most about the application is the ease of assigning each member of my team the corresponding project development tasks. You can use it to generate your workflow as well as budget control. It is an application that shows the tasks to prioritize, and gives us in a very visual way the progress of each of my projects. It is simple to use, easy to learn and to implement. Excellent for managing several projects on the same platform, it gives you the possibility for people outside the organization to update the reports and you can schedule personal notifications or for third parties.

What do you dislike most about this product?

The price that is by subscription, or sometimes becomes a little slow, it is difficult to use. That is unfortunate because the subject is quite complex. It would be helpful if videos were available on the home page to help new employees get started with Smartsheet.

What recommendations would you give to someone considering this product?

In Smartsheet, I enjoy being able to collaborate on a single document without having to keep track of many versions of the same file. It is also more secure than sending an internal copy to an external party because doing so would require backing up the document to our server, which puts us at risk for security breaches. Smartsheet offers so many useful features that it acts as a virtual cheat sheet for me, eliminating the need to enter calculations manually; the automations are my favorite feature of this software. And, of course, generating documents is another great feature.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Josue H.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Minimize risk to maximize business impact

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

It is a great project management tool. The reason is that it is very flexible. It's very similar to Excel. So, users understand it, which makes it a little bit easier to use for the vast majority; it does a very good job of creating Gantt charts. It is widely used for compiling the status of various projects.

What do you dislike most about this product?

Prioritizing can be very difficult and sometimes tough decisions need to be made. If the portfolio management team cannot make those decisions or is not empowered to do so, it can lead to decreased efficiency within the organization.

What recommendations would you give to someone considering this product?

Smartsheet is your project customization feature. It's a great solution because you can add your own WBS. Another feature that's valuable in the solution is when you have those connections, you have that API, you have an isolated space and you can create a solution, it's a tremendous product because you can extract data. You can enter the formulas and do a lot of the automation. Adding quotes and links to the vendor's site; Smartsheet allowed us to integrate the quote into the project seamlessly.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Saves Time

Jessica S.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Smartsheet has been essential for managing project

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a cloud-based project management and collaboration tool. Use its tabular user interface, reminiscent of Microsoft Excel, to delegate labor, monitor projects, organize schedules, collaborate on papers, and handle other administrative duties. It helps us keep track of everything from website development to app development to content creation and social media marketing efforts.

What is your favorite aspect of this product?

If you are comfortable with Microsoft Excel, you will have no trouble learning to use the Smartsheet platform. Smartsheet offers a straightforward design that makes learning it possible for even those who aren't tech savvy. It's important to remember that the UI may seem too basic for some users, prompting them to seek out alternatives. Smartsheet is an excellent choice for centralized project management of any size.

What do you dislike most about this product?

To put it mildly, it's a bit cumbersome. The capabilities it offers are limited. Functionality may be too basic for some larger businesses. The interface might use some polishing; I'm constantly aware of the lag when I switch between different tasks.

What recommendations would you give to someone considering this product?

Utilizing Smartsheet has been crucial in completing a project management activity that required teamwork. Without a doubt, I've been able to get a tremendous formality in the simplest of operations; it's given a methodical projection, so that all departments use it to regulate the ways in which activities are carried out. Of critical importance, it excels at documenting spreadsheets and incorporating formulae, enabling utility control for those already versed in the fundamentals of excel spreadsheet enhancement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

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