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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Smartsheet Reviews

Shaun R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Smartsheet improved project cooperation

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet has a suite of collaborative features, such as file sharing, alert systems, version control, note keeping, task assignment, and more. With the aforementioned, I can ensure that my entire team is aware of how our projects are developing at all times.

What is your favorite aspect of this product?

When it comes to user friendliness, SmartSheet is in a league of its own. SmartSheet's intuitive design has made it a pleasure to work with from the very first moment. It is really impressive that in SmartSheet we are able to create individualized environments that handle all of our problems with regard to intelligent calendars, forms, and project management overviews, amongst other things.

What do you dislike most about this product?

The primary motivation for our use of Smartsheet thus far has been the requirement for efficient project management. This has necessitated the incorporation of automated procedures into our workflow and the acceleration of both project completion and collaboration.

What recommendations would you give to someone considering this product?

My team has trouble relying solely on Smartsheet to manage all kinds of projects because it does not enable hybrid project management approaches.

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Timothy H.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Good work requires strategic organization

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

By providing a variety of visual formats, my team and I can each access the data in a fashion that best suits our individual needs. It's convenient that several people can edit the document simultaneously. A central location for all shared files is essential.

What is your favorite aspect of this product?

Smartsheet has been important in resolving workflow challenges and ensuring that everyone is pulling their weight. Prioritizing our work is another great way to ensure we don't stray off track. It has really improved my ability to present several reports to my bosses and coworkers, and has made my contributions to weekly meetings look great.

What do you dislike most about this product?

It would be helpful if the download wasn't limited to a single zip file. Another thing that bothers me is that they altered how we gain access and now want a much higher price tag before we can utilize it for our intended purposes. Even so, I believe that, for our purposes, it is well worth the investment.

What recommendations would you give to someone considering this product?

It hasn't changed much in terms of how we put it to use, but we are excited to look into how Smartsheet and Salesforce may be integrated to save time and effort. It would be fantastic if there were a single, safe area to record and share data.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Security Protects

Alex S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Invaluable for keeping track of many tasks at once

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is user-friendly and centralizes information so that it is available to everyone who require it.

What is your favorite aspect of this product?

Smartsheets's excellent support staff is one of its best features. When I first started working for the firm a year ago, I knew nothing about Smartsheets. However, the staff was more than willing to teach me the ropes and assist me in creating exactly what my company required. The chief executive officer has given me the green light to promote widespread use of Smartsheets as a means of accelerating our initiatives this year.

What do you dislike most about this product?

The inability to programmatically rearrange sheet rows is a major drawback for me.

What recommendations would you give to someone considering this product?

Using a project queue to organize ongoing work has been quite useful for our company. With a form where they may detail their request in detail, attach relevant files if necessary, and send it off, the requester has a lot more control over the process. Then, we may delegate work within our team, track who is doing what, communicate with the requester if necessary, and finally, mark the assignment as finished.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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