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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Smartsheet Reviews

Amos C.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

We have increased visibility into project progress

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet enables us to create customized project workflows, automate repetitive tasks, and collaborate in real-time with team members, contractors, and clients, all on a single platform. With Smartsheet, we have increased visibility into project progress, ensuring that everyone is on the same page and deadlines are met.

What is your favorite aspect of this product?

Smartsheet's mobile app allows us to stay connected and updated on the go, which is crucial in the fast-paced construction industry.

What do you dislike most about this product?

Smartsheet can be quite costly, especially for smaller companies or those on a tight budget.

What recommendations would you give to someone considering this product?

I highly recommend Smartsheet to any construction company looking to streamline their project management processes and increase collaboration. While the pricing may be a bit steep, the benefits of increased efficiency, organization, and collaboration are well worth the investment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Estefania L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Manage your tasks with ease

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

We have a lot of external staff in our company, so we needed a tool to help us manage our tasks efficiently. We chose Smartsheet because it is user-friendly and has many features. The templates are also handy for new staff to Smartsheet, as they can follow the examples and get started quickly. Another feature we like is the toolbar, which is similar to Excel. It makes it easy to edit and format our sheets, and it doesn’t feel unfamiliar to staff who are used to working with spreadsheets. We also appreciate the filter function, which lets us sort and search our data by various criteria.

What is your favorite aspect of this product?

We have to make reports often, and the Solution Center has ready-made templates that we can use or modify as we need. Another thing we like about Smartsheet is the simplicity of its interface. It feels like using desktop software, even though it’s cloud-based. As a marketing company, we work on projects that require us to break down our tasks into smaller units. Smartsheet is perfect for this, as it has a WBS (work breakdown structure) feature that lets us create hierarchies and dependencies among our tasks.

What do you dislike most about this product?

We think it would be nice if Smartsheet had an online chat system that could connect us with our external staff easily. Sometimes we need to communicate with them quickly and directly, and it would be great if we could do that within Smartsheet. We would like to see a feature that lets us click on a button and start a chat with anyone using Smartsheet, even if they are not in our company network or using Skype.

What recommendations would you give to someone considering this product?

We would recommend Smartsheet to any company with a lot of staff who are not very IT-savvy. You can also customize your sheets according to your needs and preferences. Smartsheet is a versatile and powerful tool that can boost your productivity and collaboration. We can filter by status, comments, dates, owners, etc. It is convenient when we have a lot of data and need to find specific information quickly. We can assign owners, set deadlines, track progress, and attach files to each task. It’s very convenient and helps us stay organized and on track.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Meena P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

"Easy and reliable to use"

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is designed to be a user-friendly product making it easier for users to quickly learn and use especially to those who have no prior experience.

What is your favorite aspect of this product?

Smartsheet provides a wide range of collaboration features that enables team members to work together on projects in real-time.

What do you dislike most about this product?

Reporting options in Smartsheet , are not as robust and may need to use external tools to generate more advanced reports.

What recommendations would you give to someone considering this product?

Before choosing Smartsheet, you should ensure you evaluate your specific need. This will help in making informed decision.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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