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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Addison R.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

" Fantastic, Incredible & Reliable Online Manager"

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet provides single source of your projects information and it analysis the in priority of their urgency. Besides it collaborates your teams to a point of maximising their productivity. Tasks scheduling and monitoring.

What is your favorite aspect of this product?

It fully allows me to monitor all ongoing projects and enables me to know who was to perfom a specific activity on project. Giving priority to most important task or project and best time estimates.

What do you dislike most about this product?

Nothing to complain this far, it functions well.

What recommendations would you give to someone considering this product?

I highly recommend to them but I would advise them to read its policy first.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cynthia A.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Smartsheet review

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It's very easy to maintain small medium size projects compared to other similar platforms.

What is your favorite aspect of this product?

It's very easy to set up and as well as to manage projects. It's user friendly and cost friendly. Also I like how it has large data storage and internet based accessibility.

What do you dislike most about this product?

I have no complain towards it since it works best for me.

What recommendations would you give to someone considering this product?

The solution is here with them and they should give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Priyanka L.

  • Role: Human Resources
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

" Incredible, Intrusive, Organised & Inexpensive "

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Top security. Pleasant. It has unique features. It helps us to organize, plan and schedule for projects and non projects. It collaborate teams thus maximizes production. It has intrusive design. Ease of use. It is customizable to meet all you need. Track the progress of ongoing projects. Ability to start several projects at the same time. Availability and affordability guaranteed. It prepares invoices . It helps in attachment of existing files and images. It satisfies with all it has.

What is your favorite aspect of this product?

Customizable thus meets all we need. Team collaboration. Ease of use. Improved features. Prepares projects' and tasks budget. Organize my work. Available. No plugins. Scheduling and adding assignment to teams.

What do you dislike most about this product?

Nothing at all hence it meets all under one roof.

What recommendations would you give to someone considering this product?

I highly recommend SmartSheet tool because it meets all we need under one roof, pick it and implement it into use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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