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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Traylor H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Extremely versatile

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet allows users to keep track of most of our assignments on the go and track the development of our assignments and projects. It also keeps track of how much time is spent on each project or job.

What is your favorite aspect of this product?

What I like the most about Smartsheet is that it lists more than 300 "connectors and integrations", which can be sorted by type (template, applications, etc.), category (plug-in, integrator / connection, etc.) Easy to import and export data

What do you dislike most about this product?

There are some drawbacks to the smart sheet, such as the inability to create multiple sections on one sheet.

What recommendations would you give to someone considering this product?

Smartsheet: * An application for collaboration and work management *. It is an intuitive online project management tool that enables teams to increase productivity using mobile, collaboration and cloud technologies. It provides your organization with a powerful work platform that delivers exceptional speed to business value.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Shiva K.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Must Needed tool for every Business

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

This fantastic tool is flexible and easy to use. Our team needed a tool to colloborate. This tool came in handy. Without any dependence on IT helpdesk, we started using the tool. We created different forms using this tool to store and track data. With the experience of our team, this tool was used in our organization by all teams now.

What is your favorite aspect of this product?

The Smartsheet team has the drive and hunger to deliver customer delight. When we wanted a feature, the team readily listened to our needs, understood our requirements and delivered the feature within couple of weeks.

What do you dislike most about this product?

This company is going to be big soon. It must keep the same drive and hunger as it grows big.

What recommendations would you give to someone considering this product?

This tool is flexible and available on the cloud. It does not require huge investment. Just try the tool in your team and check its features. The learning curve is not steep and within a week one can master the tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Raise project management to a high level

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet offers ease of use and implementation; other products promise to do everything you need, but their performances are not as easy as this one. In addition, their technical support is always available and spectacular.

What is your favorite aspect of this product?

If you are looking for project management best practices, Smartsheet is just what you need. It offers a set of tools that provide unique flexibility to perform precise operations. I can customize the perfect organization of projects and quickly create very intuitive reports. Tasks are presented in Smartsheet and then further customized and organized according to the project schedule.

What do you dislike most about this product?

No problem at all; it's undoubtedly fascinating how easy it is to use and set up, which has been a great help.

What recommendations would you give to someone considering this product?

It is easy to use, and I recommend it because it has a significant advantage, as it eliminates complex project management processes. It is more suitable for large companies with a large number of employees than for small ones. It has everything to manage and coordinate projects with very extensive new content creation.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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