What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Usability and Intuitiveness

82

Ease of Data Integration

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Nicholas M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Smartsheet: Best for Large Teams

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

With Smartsheet, you can get end-to-end project visibility with Grid, Card, Gantt, and Calendar views. Plus, you can collect data from forms, automated workflows, and recurring tasks to see what you need to see and when.

What is your favorite aspect of this product?

It is an award-winning job execution platform that is easy to implement, manage, and maintain. Provides excellent and highly-rated mobile apps for iOS and Android, drag-and-drop functionality, quick attachments, and push notifications, plus a smart auto-complete feature that searches for patterns within sheets

What do you dislike most about this product?

Smartsheet comes with a serious learning curve. It is difficult to use, especially in the beginning, and it is also difficult to even learn how to use it, unless you are already adept at manipulating spreadsheets.

What recommendations would you give to someone considering this product?

Smartsheet is highly dynamic and recommended project management software built for companies and large teams. The solution is flexible enough to accommodate companies and projects of all sizes. They specialize in fast-moving projects with a ton of moving parts. So you can trust Smartsheet for even the toughest projects.

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Brice T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

best for flexibility and customization

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

The Critical Path feature highlights all tasks that directly impact your project's completion date to keep an eye on important milestones. Reports are an important feature of this tool, with editable summary reports that you can easily export to Excel.

What is your favorite aspect of this product?

Smartsheet has useful project management features such as automating workflow and viewing tasks in Gantt, calendar, and card views. Team members receive real-time critical change notifications, and the tool provides shared views, detailed history, activity logs, automated alerts, reminders, and status reports to keep everyone aligned and informed.

What do you dislike most about this product?

In Smartsheet you cannot customize the chart colors and Jira, Salesforce, Dynamics connector are limited to the Premier plan

What recommendations would you give to someone considering this product?

Smartsheet is a project management tool similar to a spreadsheet. It's good project management software if you're comfortable working in Excel but want a break from complicated formulas - Smartsheet does all the calculations for you on multiple sheets.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Ethan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Our teams' performance has improved.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smarsheet is a great management tool for projects that is easy to use and keeps projects on track. It has an alert tool that is useful and keeps teams up to speed with project delivery timelines. The Gantt tool helps teams to stay on top of their projects and manage deadlines efficiently. The reporting tool is also great at understanding data in real time. It is affordable for both small and large organizations.

What is your favorite aspect of this product?

I love using the automation tool as it saves time for us and every manual and repetitive tasks is off our shoulder. Our teams' performance has improved and projects delivered on the scheduled budget and time. Our project managers can execute a project by clearly define them on a smooth workflow. I love that all our projects are well organized and on track. It is easy to use and efficiency has been present in our work activities because of Smartsheet.

What do you dislike most about this product?

I have founding nothing I dislike about this software, as it has helped us collaborate on projects effectively.

What recommendations would you give to someone considering this product?

I would advise spending time to know how the features work and to assure you the learning curve is smooth. It provides all the tools you need to manage projects. It works well for organization with complex projects that needs a clear, defined workflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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