Smartsheet Customer Reviews 2024

Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

232 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

6% Neutral

93% Positive

Pros

Transparent
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Wes S.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Intuitive with some limitations

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

integration and multiple modules

What is your favorite aspect of this product?

Intuitive which increases adoption across teams, and vastly improves information sharing. Had a huge impact on reducing administration time across our teams.

What do you dislike most about this product?

Some limitations which can sometimes be worked around, other times it halts progress.

What recommendations would you give to someone considering this product?

Identify clear ownership within your business, and consider information sharing across teams to reduce duplication.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Jill M.

Role: Human Resources
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Giants Goals Teams Platform

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It is simple to use . Accommodate many entries. Flexible and secure.

What is your favorite aspect of this product?

Team is able to share ideas and techniques as project goes ahead.

What do you dislike most about this product?

So far it has never disappointed us since we applied it.

What recommendations would you give to someone considering this product?

To work smart and achieve big goals use Smartsheet.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jessi S.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

It is an easy software for project management

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a strong spreadsheet that enables us to trace multiple different tasks. It’s easy to learn and perceive the basics of using its options. It can simply manage all workflow automation and is simple to make or assign tasks below the workflow. Smartsheet comes with nice features that are real-time collaboration, visualization, text alignment and so on The workflow automation feature saves our team time in managing appointed tasks and helps to reduce human error.

What is your favorite aspect of this product?

You’ll quickly start putting together projects by using Smartsheet since it’s straightforward to use and helps you to induce started right away. It’s currently quite easy for me to stay tabs on all the moving parts of any current project as well as the personnel who are engaged in it. This makes it a lot easier for me to keep track of everything and make sure that most are doing their allotted tasks. A range of permission levels has been allotted to the document to stop unauthorized users from creating modifications to it.

What do you dislike most about this product?

Nothing so far, everything appearance straight forward. Need to visualize additional six sigma and lean management features. Also, customizable notifications to alert once reaching project hours.

What recommendations would you give to someone considering this product?

I started using Smarthseet recently as a project manager and it was easy to learn and begin making projects. I prefer the excel like functionality, which makes it all look more familiar and simple to use. I can currently simply track different segments of every ongoing project. Suggested by me.

Pros

Reliable
Enables Productivity
Trustworthy
Caring

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Wes S.

Intuitive with some limitations

Likeliness to Recommend

Pros

Jill M.

Giants Goals Teams Platform

Likeliness to Recommend

Pros

Jessi S.

It is an easy software for project management

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support