What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
7% Neutral
91% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Collaboration

90

Workflow Management

86

Planning and Scheduling

84

Document Management

83

Resource Management

83

Dependency and Milestone Tracking

82

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

84

Ease of Data Integration

84

Usability and Intuitiveness

83

Availability and Quality of Training

83

Business Value Created

83

Product Strategy and Rate of Improvement

82

Vendor Support

79

Smartsheet Reviews

Donald B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Ideal software to manage and control many projects

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Gantt chart design is one of the most prominent features of Smartsheet. Graphics represent task scheduling visually, clearly and easily. You can start from a default template or create them from scratch. Its interactive features make customization easy, and the use of conditional formats to highlight tasks or status levels with different colors also helps.

What is your favorite aspect of this product?

Smartsheet is an intuitive and easy-to-use tool that makes it easy for multiple people to collaborate in real time and stay up-to-date on any progress or changes in the project. Online editing, rescheduling tasks, adjusting deadlines, email messages for notifications, and the ability to share files are valuable utilities. Even through an alert system, it warns when there has been a readjustment in the project.

What do you dislike most about this product?

The biggest cons of Smartsheet are related to a more task-oriented rather than resource-focused orientation, first and second, the fact that it does not present the ability to mark project baselines. Consequently, it does not offer a comparative view of the changes that are taking place in the Gantt chart.

What recommendations would you give to someone considering this product?

Smartsheet is a software that is ideal for managing and controlling many types of projects, especially those that require teamwork, but also for creating task lists, managing customer information, preparing sales forecasts, planning events or controlling processes business in general.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Mary N.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

An exceptional product for project management.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a smart solid software that enables you to manage your daily tasks and projects with ease. I like it because it makes my work more easier and efficient. It is simple to implement and set up.

What is your favorite aspect of this product?

My favorite aspect of smartsheet is its usability and simplicity, it is easy, simple and fast to install and set up. It allows you to create and assign tasks faster. Again, smartsheet allows you to manage your task and project with ease. I like the customer service, very responsive and friendly.

What do you dislike most about this product?

I have nothing to mention as a disappointment. Smartsheet is a super incredible platform for project and task management.

What recommendations would you give to someone considering this product?

I recommend Smartsheet for project and task management. Smart and reliable solution for task and project management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Juan Vinay F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

To manage projects and facilitate teamwork.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

One of the most value-adding features of Smartsheet to any business is collaborative work. Imagine having everyone involved in a project in the same place, with the same information, creating and updating project progress data. With collaborative work in Smartsheet you save many hours of work and improve the efficiency of administrative work.

What is your favorite aspect of this product?

In my experience, some of the most notable benefits of Smartsheet are: Without a doubt, collaborative work, the possibility of involving everyone in the same place, including suppliers or temporary collaborators. Because it is a cloud solution, you have access from anywhere you have an internet connection. It does not require installation on the job computer. Its spreadsheet-based core makes it familiar to most people by making it easy to implement and avoiding many of the hurdles that come with the change process. Integration with other IT solutions and task automation.

What do you dislike most about this product?

In the schedules you cannot have a baseline, you can carry a quantification of the deviation from the schedule, but it would not be as it happens in Microsoft Project. In most cases it is not a problem.

What recommendations would you give to someone considering this product?

Each company or workgroup may have specialized tools for its corporate functions, in which case there is a portfolio of commercial and popular applications that can be integrated with Smartsheet to have everything in one place. integration between applications is increasingly feasible in next-generation IT solutions. The integration with Smartsheet can be done in two ways, that is, you can connect an application like Salesforce to synchronize data.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Fair

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