Smartsheet Customer Reviews 2024

Smartsheet

8.9 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

Filter By

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

7% Neutral

91% Positive

Pros

Acts with Integrity
Transparent
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Will M.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Robust Project and Portfolio Management Solution

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has been quite helpful in tracking the perfomance of our sales campaigns. It helps teams to collaborate better in projects towards achieving a common goal

What is your favorite aspect of this product?

It is very convenient and has an intuitive UI. It encourages accountability and transparency.

What do you dislike most about this product?

Some functions fail to automate and require manual action.

What recommendations would you give to someone considering this product?

It is the best for managing campaigns, projects and portfolios

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jack L.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Its really easy to use and has the tools you need to collaborate

What is your favorite aspect of this product?

You can share a link with team members and they can edit from anywhere.

What do you dislike most about this product?

Not much to dislike, does the job and keeps improving

What recommendations would you give to someone considering this product?

Go for it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

helena r.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic app with Gantt charts and due dates.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Excellent app for task assignment and prioritization. Terrific with instant messaging for team collaboration. Great with project planning and reporting.

What is your favorite aspect of this product?

Great for project planning and budgeting for activities. Reliable to set due dates to tasks. Convinient with Gantt charts. Great with team collaboration.

What do you dislike most about this product?

Excellent app for team collaboration and instant messaging.

What recommendations would you give to someone considering this product?

Yes it's an excellent app for team collaboration and instant messaging. Reliable with Gantt charts. Excellent for task assignment and prioritization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

88 Likeliness to Recommend

98 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Will M.

Robust Project and Portfolio Management Solution

Likeliness to Recommend

Pros

Jack L.

Fantastic product

Likeliness to Recommend

Pros

helena r.

Fantastic app with Gantt charts and due dates.

Likeliness to Recommend

Pros

Most Popular Smartsheet Comparisons

Asana

Trello

Jira

Wrike

Microsoft Project

monday.com

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support