Smartsheet Customer Reviews 2024

Smartsheet

8.9 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

7% Neutral

91% Positive

Pros

Acts with Integrity
Transparent
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Blaise A.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Prolific features,centralized project coordination

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet has promoted coordination in my organisation to coordinate as many projects and tasks as possible with no hassle. The deployment was successfully and very easy. I like the updates can be shared secretly with external shareholders with rich permission options- to create a universal and consistent of overall project portfolio.

What is your favorite aspect of this product?

Allows us to manage workflow,workloads,and hours. It accommodates all teams by offering different views. This tool highly integrates with outlook and Microsoft Teams. It offers a good condition on ability to view lines,comments, attachments and dates in one place.

What do you dislike most about this product?

So far so good,i have no dislike at all.

What recommendations would you give to someone considering this product?

Highly recommend this tool,to all potential customers out there,its a brilliant tool,that manages all tasks and projects in one place.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Student Academic
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Great for project management!

Likeliness to Recommend

10 /10

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Nazaret U.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Be more efficient in your work using Smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I have managed to create projects easily and simply using this tool, it is extremely rewarding to be able to create a better workflow and create multiple projects without affecting the performance of each one, Smartsheet is flexible software and you can create collaborations with your team.

What is your favorite aspect of this product?

Through Smartsheet I can manage all the projects, tasks and manage all the portfolios that have a degree of complexity, through this work tool you can easily manage your entire workflow, with Smartsheet you can increase productivity and create a Better collaboration with your work team, you can also better monitor each task and manage all the functions to perform each job, through this platform create better strategies for your work and you can use it no matter where you are.

What do you dislike most about this product?

Nothing that displeases me so far, Smartsheet has exceptional fully customized functions to manage your jobs and projects correctly, through this platform you can create a much more dynamic work.

What recommendations would you give to someone considering this product?

To create a better organization and planning you can use Smartsheet, it has exceptional integrations such as Salesforce, Outlook, Google Chat, Slack, Google Drive, calendar and other applications, it is a good platform to manage projects and tasks.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

88 Likeliness to Recommend

98 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Blaise A.

Prolific features,centralized project coordination

Likeliness to Recommend

Pros

Great for project management!

Likeliness to Recommend

Pros

Nazaret U.

Be more efficient in your work using Smartsheet

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Resource Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support