What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Smartsheet Reviews
Mario P.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2022
A more collaborative way to manage projects
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is used by a number of corporate divisions to keep track of the production and distribution of all the materials we deal with. It guarantees that everyone is held responsible and informed on every project that month. To ensure that other teams are aware of what is in-house, what is not, and what to expect/when to expect it, we also keep track of the assets that we bring in to work on these projects. We share these sheets with other teams.
What is your favorite aspect of this product?
The fact it is online and shared among all users and the possibility of commenting on the tasks
What do you dislike most about this product?
The iOS App could be a little more intuitive. Some care is needed for UX. In comparison to other platforms, it appears outdated. The training materials for new users may be improved.
What recommendations would you give to someone considering this product?
Smartsheet is one of the most comprehensive software for professionals. It has many different templates that will fit your needs. Making a collaborative project with Smartsheet is very easy and effective. It has lots of features including Gantt charts and collaborative comments.
Pros
- Client Friendly Policies
- Acts with Integrity
- Over Delivered
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Aug 2022
Excellent platform for project planning and track
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
Wes S.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2022
Intuitive with some limitations
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
integration and multiple modules
What is your favorite aspect of this product?
Intuitive which increases adoption across teams, and vastly improves information sharing. Had a huge impact on reducing administration time across our teams.
What do you dislike most about this product?
Some limitations which can sometimes be worked around, other times it halts progress.
What recommendations would you give to someone considering this product?
Identify clear ownership within your business, and consider information sharing across teams to reduce duplication.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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