What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
7% Neutral
92% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

82

Time & Expense Tracking

82

Reporting

81

Budget Management

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Ease of Data Integration

82

Business Value Created

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

David Antonio O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Smartsheet is the best chart manager on the market

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

With the speed and quality that Smartsheet allows us to deliver everything in record time. We have been able to track all of our processes through the automation features that Smartsheet has given us from the beginning. The level of learning is extensive. Creating forms and being able to add columns easily has been the best thing that Smartsheet presented us with in our license.

What is your favorite aspect of this product?

Smartsheet allows you to automate the entire work schedule in all areas necessary to do an exceptional job making use of numerous tools and without allowing any type of collapse when working. It has allowed us to synchronize almost perfectly and gives us security when sending copies of files internally on our network. It is like any Excel spreadsheet, but with many more tools.

What do you dislike most about this product?

If you do not have previous experience with this software, it can be difficult to use it for the first time. We need that when we buy the license it comes with tutorials so we do not have to make the external expense of training our novice employees.

What recommendations would you give to someone considering this product?

Overall it is a decent application. We had a lot of trouble trying to use their giant template in terms of features and what the tool can and cannot do. Some aspects of this tool are limited (even for the more advanced accounts). Your support agent could not help us when it comes to templates.

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Altruistic

Robert J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

User-friendly and easy to use!!!

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

I also appreciate how simple it is to use the platform to share files and papers with my team colleagues.

What is your favorite aspect of this product?

With Smartsheet's extensive feature set, it's simple to keep track of progress on any project and maintain organization at any point. One fantastic feature of Smartsheet is the capability to build procedures that alert people when tasks are issued or at predefined intervals. I like Smartsheet's collaboration tools since they make getting the needed documents for everyone so straightforward. Being able to change between various viewpoints is also quite beneficial.

What do you dislike most about this product?

When using Smartsheet for the first time, it could take some time to get used to the software and all of its shortcut icons. Even after a few weeks of practice, it could still take me a few seconds to find the sign I require. It is irritating to reconnect every few minutes, and the session break is too brief.

What recommendations would you give to someone considering this product?

By reducing procedures, automating operations, and fostering better cooperation, Smartsheet enhances workflow. It leads to better organization, fewer errors, and quicker work completion.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Hannah A.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Flexible and easy to use project management tool.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet offers the easiest way to manage every project in one place . Easy to create and assign task to different teams. Great reminder feature that notifies us of important updates in each project. Smartsheet templates can be customized to fit into different projects requirements.

What is your favorite aspect of this product?

Awesome customer support team Smartsheet is easy to setup and very little training is required . Easy to customize and it able to integrate well with different applications. Pricing is relatively cheap compared to its competitors.

What do you dislike most about this product?

Nothing to hate so far. It's offers very great services when it comes to project management.

What recommendations would you give to someone considering this product?

Implementation and configuration is relatively easy. Cheap and very great customer support team. Helps team to collaborate on different projects and aslo it's easy to customize.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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