What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Smartsheet Reviews
Marcy M.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2022
Helpful tool, but not a critical one
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It's like excel with super powers. It takes what you can do there and amplifies it with great features. Awesome for tracking tasks and more.
What is your favorite aspect of this product?
all of the sorting & filtering options. Being able to assign items. Forms for entry. Just very flexible with what it does.
What do you dislike most about this product?
It's limited to its wheelhouse. There's only so many things we can do through the tool. Integrations with other tools (usuch as JIRA) that would have added more value is very expensive. Also unlike excel you can't have multitabbed documents. And there are a few other things excel does that aren't here.
What recommendations would you give to someone considering this product?
Excellent tool to consider if you use a lot of spreadsheets, need to track multiple things, assign ownership to cells, or create task lists.
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Bavnit S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
project management is well rounded with Smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is designed with automation in mind. Using Smartsheet for our projects , has afforded us the opportunity to incorporate automation into aspects of our software project management process, by combining inherent conditional pathways and actions present on Smartsheet, into automated workflows that has led to faster completion of tasks and a coherent project collaboration experience for my team.
What is your favorite aspect of this product?
Smartsheet is built on spreadsheets . Therefore, everything I can achieve on a spreadsheet are achievable on Smartsheet , with more efficiency . This makes Smartsheet easier to pick up by new users in my team.
What do you dislike most about this product?
Advance resource management and activity tracking are not by default , available on Smartsheet. Users have to purchase them as add-ons . I would prefer that this critical features come as a part and parcel of Smartsheet as against as additional extension features.
What recommendations would you give to someone considering this product?
I think Smartsheet is an ideal software for project management, especially for managers interested in automating processes. Albeit, that this comes with its own inherent weaknesses.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Javier J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
A tool with many important options
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Especially useful for team members who have no knowledge of building a project plan, but need to organize and assign tasks to various team members. Also external marketing partners use it as an input form tool to collect information from customers attending events and webinars Smartsheet is really intuitive and useful in these areas.
What is your favorite aspect of this product?
Covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options. create custom reports and publish them to the web easily, filter available content based on the user viewing the resource, comments, attach files, testing, reminders and automations all in the same interface. A somewhat complex program, but with its benefits for the future.
What do you dislike most about this product?
In a visual and aesthetic aspect the graphics, cards and control panel components could be more customizable, Zapier is available for external integration, but for its use it has an additional cost, it would be good if some integrations were built in Smartsheet to have more variability and with lower cost and its Problems connecting with legacy software through API or other methods.
What recommendations would you give to someone considering this product?
It works very well as a tool for project managers to effectively manage their team and keep projects on track. For us the excellent performance to encourage task organization; the learning curve is easy, you will be able to use it correctly. If you have a small to medium sized project that needs to be managed on a central axis, Smartsheet would be a great choice.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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