What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
7% Neutral
92% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

82

Time & Expense Tracking

82

Reporting

81

Budget Management

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Ease of Data Integration

82

Business Value Created

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Aaliyah V.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Excellent PPM tool with a lot of options.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

SmartSheet has made handling many calendars simple, particularly with the “Create a Report” option, which allows our employees to pull from various schedules at the same time. Furthermore, the filter, sort, and search tools make it more simple to find what I’m looking for on large data sheets. Smartsheets is a highly versatile application that can be used for a variety of tasks such as managing projects, task tracking, team collaboration, and work management. It facilitates teamwork. Multiple users can work on the same sheet at the same time, making it simple to track changes, updates, and progress in real-time.

What is your favorite aspect of this product?

Smartsheet is simple to use. It is as simple for a novice user to create and amend a spreadsheet. It is very simple to incorporate workflows and processes without advanced coding knowledge. Smartsheet listens to its users and is constantly improving its platform. After researching numerous platforms, I discovered that Smartsheet met the bulk of my requirements in a single platform. Smartsheet has been very easy for my team members to utilize and execute throughout their groups. . It includes automation tools that can aid in the automation of repetitive chores and workflows. This includes automated alerts, reminders, and notifications.

What do you dislike most about this product?

Smartsheets rely significantly on an online connection. Offline access is limited, which might be troublesome in regions where the internet is low or non-existent. When working on a large spreadsheet or collaborating in real-time, I notice delays and lags due to an inconsistent internet connection.

What recommendations would you give to someone considering this product?

Smartsheet unquestionably emerges as the unrivaled leader in its area when it comes to complete project management solutions, receiving widespread acclaim and recognition for its unsurpassed adaptability, user-friendliness, and powerful feature set. Smartsheet helps people and groups alike to orchestrate and manage their tasks with effortless precision, promoting an environment of greater collaboration and efficiency, due to its intuitive design and seamless integration of cutting-edge capabilities. Smart Sheet is now very beneficial to all of my team members; it greatly assists me in organizing and managing my complete week, month, and year.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Charges for Enhancements

Brandi A.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

SmartSheet is a great product.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

SmartSheet is similar to other products.

What is your favorite aspect of this product?

My favorite features on SmartSheet is the Task management.

What do you dislike most about this product?

I wish you could integrate other products and the form builder could use some more features.

What recommendations would you give to someone considering this product?

Use SmartSheet for the Project management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amr E.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

The Ultimate Project Collaboration Solution

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet stands out with its flexibility, collaboration, scalability, reporting, integrations, and user-friendly design. It's customizable for different industries, enables real-time collaboration, suits small and large teams, offers powerful reporting, integrates with popular tools, and is easy to use.

What is your favorite aspect of this product?

Smartsheet is an excellent project management tool that adapts to your needs. Its flexibility in accommodating various project management needs, work styles, and industries is widely praised. Smartsheet can help you customize workflows, collaborate with your team, and track progress in a way that suits your unique requirements, whether working on a complex project with different stakeholders or managing a simple task list.

What do you dislike most about this product?

Inviting new collaborators and editors to an existing Smartsheet can be challenging, mainly when permissions are not properly disseminated.

What recommendations would you give to someone considering this product?

Based on my experience with Smartsheet, I highly recommend it to anyone considering a project management tool. Its flexibility and adaptability are second to none, allowing you to customize workflows and collaborate with your team to suit your unique needs. Additionally, the ability to track progress in real-time and adjust as needed makes it a valuable tool for any project manager. While there may be a learning curve when using Smartsheet, the benefits are well worth the effort.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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