What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Resource Management
Document Management
Dependency and Milestone Tracking
Time & Expense Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Smartsheet Reviews
Simon K.
- Role: Information Technology
- Industry: Electronics
- Involvement: End User of Application
Submitted Dec 2023
Very effective product
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The ease of use and organisation of information makes using smarsheets really enjoyable.
What is your favorite aspect of this product?
The oversight of projects makes everything easy to use and the communication is a very nice touch to send emails to users.
What do you dislike most about this product?
Nothing yet.
What recommendations would you give to someone considering this product?
It's great try it for yourself
Pros
- Reliable
- Enables Productivity
- Client's Interest First
- Over Delivered
Please tell us why you think this review should be flagged.
Lewis K.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Easy to use and informative
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet's is always very reliable and good to keep track of project tasks
What is your favorite aspect of this product?
Very good product for collaboration within teams to keep track of the progress of a task
What do you dislike most about this product?
There could be more features such as an AI recommendation for text
What recommendations would you give to someone considering this product?
It's a really good product and does exactly what you want of it.
Pros
- Caring
- Saves Time
- Acts with Integrity
- Trustworthy
Cons
- Commodity Features
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Regan C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2023
Overall very easy to use and functional.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Ease of use, simple UI, generally simple functions that have a low learning curve.
What is your favorite aspect of this product?
Work breakdown structures, exporting functions, simplicity of functions.
What do you dislike most about this product?
Dashboards don't look nice and are not quick to create.
What recommendations would you give to someone considering this product?
Improve the dashboards.
Pros
- Includes Product Enhancements
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.
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