ShopKeep

ShopKeep by Lightspeed

Composite Score

7.4 /10

CX Score

7.2 /10

7 Reviews Write a Review

Claim Software

What is ShopKeep by Lightspeed?

More than just a point of sale, ShopKeep is reporting, analytics and support software that will take your business to the next level.

Company Details

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ShopKeep by Lightspeed Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 81%
Conflict Resolution:: 86%
Strategy & Innovation:: 78%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShopKeep by Lightspeed?

0% Negative

5% Neutral

95% Positive

Pros

Helps Innovate
Generous Negotitation
Reliable
Enables Productivity

Cons

Less Inspiring
Leverages Incumbent Status
Less Performance Enhancing

Feature Ratings

Average 87

Customer Account Management

Pricing Promotions

Sales Transactions

Analytics and Reporting

Inventory Control

PCI and EMV Compatible

Loyalty Program

Employee Management

Cash Register Point of Purchase Devices

Employee Mobile

Online Integrations Web Store

Vendor Capability Ratings

Average 89

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Data Integration

Quality of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

ShopKeep by Lightspeed Reviews

Suzanne B.

Role: Operations
Industry: Food and Beverage
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy onboard and excellent support

Likeliness to Recommend

10 /10

What differentiates ShopKeep by Lightspeed from other similar products?

Easy onboard

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ShopKeep by Lightspeed

What is ShopKeep by Lightspeed?

Company Details

Need Assistance?

ShopKeep by Lightspeed Ratings

90 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love ShopKeep by Lightspeed?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

ShopKeep by Lightspeed Reviews

Suzanne B.

Easy onboard and excellent support

Likeliness to Recommend

Pros

Feature Ratings

Customer Account Management

Pricing Promotions

Sales Transactions

Analytics and Reporting

Inventory Control

PCI and EMV Compatible

Loyalty Program

Employee Management

Cash Register Point of Purchase Devices

Employee Mobile

Online Integrations Web Store

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Data Integration

Quality of Features

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement