ShareFile Customer Reviews 2024

ShareFile

Composite Score

8.9 /10

CX Score

9.0 /10

60 Reviews Write a Review

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What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details

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Awards & Recognition

ShareFile won the following awards in the Content Collaboration category

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10 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

6 Top Rated Features

2022

ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

4% Negative

8% Neutral

88% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Inspires Innovation

Feature Ratings

Average 87

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Large File Optimization

Electronic Signatures

Cognitive Content Services

Data Loss Prevention

Audit Trail

Access Control and Rights Management

Task Management and Workflow

Enterprise Grade Security Controls

Vendor Capability Ratings

Average 87

Ease of Data Integration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

Managed File Transfer - Enterprise

Score 8.1

View ShareFile in this category (opens in a new tab)

ShareFile Reviews

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2020

Fantastic with cloud storage of files and document

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Great product for a growing business

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Role: Finance
Industry: Insurance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Fantastic product, takes time to get used to it

Likeliness to Recommend

5 /10

Pros

Fair
Transparent
Continually Improving Product
Reliable

ShareFile

What is ShareFile?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ShareFile Ratings

87 Likeliness to Recommend

2 Since last award

98 Plan to Renew

1 Since last award

91 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ShareFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Large File Optimization Contains optimizations for transfers of large files.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Access Control and Rights Management Ability to discretely control who can access the file.

Task Management and Workflow Supports triggers and events for process automation.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Managed File Transfer - Enterprise

ShareFile Reviews

Fantastic with cloud storage of files and document

Likeliness to Recommend

Pros

Great product for a growing business

Likeliness to Recommend

Pros

Fantastic product, takes time to get used to it

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Large File Optimization

Electronic Signatures

Cognitive Content Services

Data Loss Prevention

Audit Trail

Access Control and Rights Management

Task Management and Workflow

Enterprise Grade Security Controls

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support