ShareFile Logo
ShareFile Logo
ShareFile

ShareFile

Composite Score
8.9 /10
CX Score
9.0 /10
Category
ShareFile
8.9 /10

What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details


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Awards & Recognition

ShareFile won the following awards in the Content Collaboration category

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ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

4% Negative
8% Neutral
88% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Feature Ratings

Average 87

Team Collaboration

92

Real-Time Synchronization

89

Drag and Drop User Interface

89

Large File Optimization

88

Electronic Signatures

88

Cognitive Content Services

88

Data Loss Prevention

87

Audit Trail

87

Access Control and Rights Management

87

Task Management and Workflow

86

Enterprise Grade Security Controls

86

Vendor Capability Ratings

Average 87

Ease of Data Integration

90

Ease of Implementation

89

Breadth of Features

89

Business Value Created

87

Usability and Intuitiveness

87

Product Strategy and Rate of Improvement

87

Ease of Customization

87

Quality of Features

86

Ease of IT Administration

86

Availability and Quality of Training

86

Vendor Support

81

ShareFile Reviews

Jeremy C.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Excellent value for money, very simple to use

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

It does what it does very well. OK, it's a fileshare system, so there's actually not a lot for this suite to do, but what it does do, it does exceptionally well. Huge file transfers guaranteed. Recipient authorisation required. Total visibility of security from point A to point B. Great additional data points letting you know exactly who has accessed a file if shared with multiple recipients

What is your favorite aspect of this product?

There are a few aspects, but ultimately the key one is value for money. We have a superb product available to us at a very very competitive rate. Functionality is exactly what you'd need and reliability can't be faulted. There are a lot of fileshare products on the market from all manner of companies. Citrix is a very well-established, trustworthy company to work with so company size, reputation and longevity also meant a lot for us when choosing this product.

What do you dislike most about this product?

The rate of innovation and any product updates offered are frankly slow. On the one hand I understand this as the solution is very well polished and presented as-is, and being a fileshare tool, what more do you really need it to do? On the other, offering updates would provide you with a sense that this company is not treating this product as a legacy tool but actually investing in it for the sake of customers and maintaining its leading position in the marketplace.

What recommendations would you give to someone considering this product?

As with all of my reviews, do your homework on what you need a file share product to do. This one is undoubtedly very robust and executes its purpose well, but do investigate that it does the things you need it to from day one. At first glance, functionality may appear limited, but dig deeper and you'll find it is comprehensive and powerful for what it does present.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Herbert L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Excellent data integration software

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

Document sharing is faster than with any other program. It is critical for my clients, especially those who are unfamiliar with modern technology. Suitable for high-level file encryption operations, which are required for any company's security compliance. This is a major reason why we chose this SaaS. If we didn't need such a high level of security we could choose from a variety of encryption levels.

What is your favorite aspect of this product?

We picked ShareFile because it matched our demands the best of all the digital document storage firms we looked at. Sharefile is quite simple to use; we had never used it before and soon grasped what to do with it. You may also simply and securely share files with others and collaborate on the same document or file with your peers. It is also possible to revert to older versions if necessary.

What do you dislike most about this product?

Some applications format records cannot be updated online in ShareFile due to the level of encryption we need. However, because ShareFile can be synchronized with a variety of different devices, documents may be changed straight from File Explorer and saved back to ShareFile. The price is also fairly exorbitant, and this must be considered.

What recommendations would you give to someone considering this product?

We are a high-performance firm that also offers online services for our products, therefore we needed a program that we could configure so that the registration could be accessible from anywhere. Citrix ShareFile is a quick way to send huge files to clients. You may also back up your files to a server.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deason W.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

An agile way to distribute files online safely.

Likeliness to Recommend

7 /10

What differentiates ShareFile from other similar products?

it is easier to use than other programs.

What is your favorite aspect of this product?

Citrix ShareFile is ideal for quickly storing and distributing files to clients. Also provides project security and access. It is suitable and easy to use and integrate into my applications. The most appealing feature is that we can keep critical documents. It really helps us meet deadlines, which in turn helps us improve employee collaboration. It has the best search engine to find any kind of document and plenty of storage space for archivos and security copies.

What do you dislike most about this product?

It's a one-stop shop for all of my difficulties with Citrix ShareFile. Since its debut, I no longer need to depend on other products. However, because this feature is currently limited, it would be great to expand its compatibility with other programs. For the best results, I'd want to see the tailored panel and assistance used in conjunction with greater training.

What recommendations would you give to someone considering this product?

An unquestionable recommendation is to use it to run a company effectively. You'll love how much data it can save in the cloud. In addition to cloud storage and file access from any location, Citrix ShareFile provides an advanced storage solution geared for large companies. Customized branding and unlimited customer integration are possible with the secure email feature, which is easy to set up and use.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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