ShareFile Logo
ShareFile Logo
ShareFile

ShareFile

Composite Score
8.9 /10
CX Score
9.0 /10
Category
ShareFile
8.9 /10

What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details


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Awards & Recognition

ShareFile won the following awards in the Content Collaboration category

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ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

4% Negative
8% Neutral
88% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Feature Ratings

Average 87

Team Collaboration

92

Real-Time Synchronization

89

Drag and Drop User Interface

89

Large File Optimization

88

Electronic Signatures

88

Cognitive Content Services

88

Data Loss Prevention

87

Audit Trail

87

Access Control and Rights Management

87

Task Management and Workflow

86

Enterprise Grade Security Controls

86

Vendor Capability Ratings

Average 87

Ease of Data Integration

90

Ease of Implementation

89

Breadth of Features

89

Business Value Created

87

Usability and Intuitiveness

87

Product Strategy and Rate of Improvement

87

Ease of Customization

87

Quality of Features

86

Ease of IT Administration

86

Availability and Quality of Training

86

Vendor Support

81

ShareFile Reviews

Alyssa K.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A great system for storing files

Likeliness to Recommend

10 /10

What differentiates ShareFile from other similar products?

Managing storage space is simplified by specifying a time limit for when files will automatically delete themselves. This is ideal for legal or financial information because it is incredibly safe and encrypted. Electronic signatures can be accomplished quickly. Large files can be sent via the email plugin in Citrix ShareFile without too many problems. The emails are secured while in transit. The customer portal was popular.

What is your favorite aspect of this product?

There are many tools in ShareFile that can assist you with backup. You can quickly access the new drive letter like any other drive on your computer. Document sharing and saving are made simple by this. After minor upgrades, the actual log-in process and navigation were simple to use, and the customer support previously functioned reasonably well. Using several folders, we can organise files according to projects.

What do you dislike most about this product?

There are also at least one or two service disruptions that occur every month, causing users to be unable to complete their work for a period of time. There is occasionally a lag when uploading files. It has to be made more user-friendly and less complicated because it is too pricey. It needs to be more adaptable.

What recommendations would you give to someone considering this product?

The web interface's cloud-based simplicity is lovely. Onboarding and execution went well. It is optional for the recipient of the files to create an account on the website to begin downloading the file. I can be reassured about losing access because of a hardware issue. One of the most straightforward software programmes we've used is this one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Danta M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Accurate Content Storage

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

Citrix ShareFile is a cost reliable approach with a cloud access procedures and quality AI for organizations.

What is your favorite aspect of this product?

Citrix ShareFile has established proper malware detectors, and this increases the proficiency of the storage.

What do you dislike most about this product?

Citrix ShareFile is consistent in bringing a transformative way of business safety through cloud storage and this is a robust service.

What recommendations would you give to someone considering this product?

Citrix ShareFile has a practical form of business control for high storage management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Harold W.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

User friendly collaboration software

Likeliness to Recommend

10 /10

What differentiates ShareFile from other similar products?

Citrix provides a wonderful job of enabling secure login, collaboration and data sharing, file sharing, sending and saving data necessary for group sharing. The majority of the time new features in software updates are helpful. It's also fantastic for enterprise-grade reporting and audit tracing, and the structure and organization make it easy to utilize even offline if necessary.

What is your favorite aspect of this product?

The main advantages of utilizing this software are that it makes file sharing quick, safe, and effective on any device. What I appreciate most about this platform is how little and simple the program is to download, as well as how easy it is to operate in the background. There are several applications for Citrix Content Collaboration, spanning desktop programs, mobile clients, and web-based interfaces.

What do you dislike most about this product?

It is troublesome and frequently occurring network delay. SME support frequently falls short of expected SLAs. Comparing standard pricing to that of competing alternatives, it feels premium. Integration and development using an existing stack are difficult and create many dependencies.

What recommendations would you give to someone considering this product?

It offers secure offerings built entirely on the cloud. It has strong SME support for deployment and architecture questions. In comparison to alternative systems, collaboration among colleagues from outside the organization is fluid and easy. Using the single sign-on feature offered on the website, the user can log in and begin saving their data.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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