ShareFile Customer Reviews 2024

ShareFile

Composite Score

8.9 /10

CX Score

9.0 /10

60 Reviews Write a Review

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What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details

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Awards & Recognition

ShareFile won the following awards in the Content Collaboration category

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10 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

6 Top Rated Features

2022

ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

98 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

4% Negative

8% Neutral

88% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Inspires Innovation

Feature Ratings

Average 87

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Large File Optimization

Electronic Signatures

Cognitive Content Services

Data Loss Prevention

Audit Trail

Access Control and Rights Management

Task Management and Workflow

Enterprise Grade Security Controls

Vendor Capability Ratings

Average 87

Ease of Data Integration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

Managed File Transfer - Enterprise

Score 8.1

View ShareFile in this category (opens in a new tab)

ShareFile Reviews

Matthew G.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Excellent and Easy to Use Secure File Sharing Tool

Likeliness to Recommend

10 /10

What differentiates ShareFile from other similar products?

We choose ShareFile because of the security around their file sharing model that keeps content safe by eliminating the need to download files or attach them to emails. ShareFile keeps documents safe in their original location, and makes them accessible via secure link whenever and wherever they’re needed, from any device. This allows us to also wipe the files from a lost or stolen device.

What is your favorite aspect of this product?

Our favorite feature of ShareFile is that we can easily share files with a few clicks across devices. Our users have been able to quickly use ShareFile with very little training and minimal changes to their workflow.

What do you dislike most about this product?

ShareFile is an excellent product and I honestly can't think of many areas where they can improve. It has helped us keep oversight and control over our data and allows our staff to easily access the data where ever it is needed.

What recommendations would you give to someone considering this product?

ShareFile will help you keep control over your data and make your organization more secure. Work with the sales team to see and demo the product. I am sure you will love it as much as we do.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Albert G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

"Excellent secure storage tool".

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

By syncing and transporting the data I use and share with others to my laptop, ShareFile distinguishes itself from other web-based storage systems with system security and encryption as well as the Windows Explorer extension. It offers the best search engine to find any kind of document anytime you need it and a big storage space to upload a lot of files and backups. Additionally, real-time communication and business-class file sharing combine to boost productivity through automated workflows that you can configure and manage.

What is your favorite aspect of this product?

Safe file storage. Audit logs and configurable permissions. Encryption of emails and files. File sharing via a link with a specific expiration period. Quick folder settings. Ability to configure workflow schedules.

What do you dislike most about this product?

They could reduce how often we have to reset passwords. Browsing user folders in any web browser is slow.

What recommendations would you give to someone considering this product?

Sharefile is very useful whenever you need to access many large files at once. Unlike other electronic document signing solutions, there is no limit to the volume of documents you can send each month. Workflow automation can also help you be more productive.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ribian M.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Consistent Assistance

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

ShareFile makes reputable moves in making social approach to business

What is your favorite aspect of this product?

ShareFile is consistent in developing security measures for enterpises

What do you dislike most about this product?

ShareFile has adequate space for stable back up, which is vital and trusted

What recommendations would you give to someone considering this product?

ShareFile has the vitals of making all Solid content storage plans to increase business help

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

ShareFile

What is ShareFile?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ShareFile Ratings

87 Likeliness to Recommend

2 Since last award

98 Plan to Renew

1 Since last award

91 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ShareFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Large File Optimization Contains optimizations for transfers of large files.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Access Control and Rights Management Ability to discretely control who can access the file.

Task Management and Workflow Supports triggers and events for process automation.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Managed File Transfer - Enterprise

ShareFile Reviews

Matthew G.

Excellent and Easy to Use Secure File Sharing Tool

Likeliness to Recommend

Pros

Albert G.

"Excellent secure storage tool".

Likeliness to Recommend

Pros

Ribian M.

Consistent Assistance

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Large File Optimization

Electronic Signatures

Cognitive Content Services

Data Loss Prevention

Audit Trail

Access Control and Rights Management

Task Management and Workflow

Enterprise Grade Security Controls

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support