Stock Garber and Associates Inc

SGA Pulse

Composite Score

7.7 /10

CX Score

8.2 /10

8 Reviews Write a Review

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What is SGA Pulse?

SGA Sales is a complete solution for all of your member management needs. It is a robust, cost-effective alternative to any Membership/Operations/POS software and is seamlessly integrated with SGA Accounting.

Company Details

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SGA Pulse Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SGA Pulse?

11% Negative

12% Neutral

77% Positive

Pros

Caring
Respectful
Client Friendly Policies
Fair

Cons

Less Reliable

Feature Ratings

Average 73

Accounting and Financial Management

Program Management

Registration Management

Analytics and Reporting

Account and Contact Management

Membership Management

Multi Channel Support

Mobile Customer Care

Customer Self Service Capabilities

Marketing Analytics

Event Management

Vendor Capability Ratings

Average 76

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

SGA Pulse Reviews

Allison W.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Tons of flexibility! A fantastic vendor/partner.

Likeliness to Recommend

10 /10

What differentiates SGA Pulse from other similar products?

SGA Sales is developed with reporting and accuracy in mind. It has a ton of flexibility with set up and the vendor is committed to continually improving the product. The customer service is terrific.

What is your favorite aspect of this product?

I love the live integration between SGA Sales and SGA Accounting. I also appreciate how every field is reportable.

What do you dislike most about this product?

Lots of flexibility can mean complicated back end set up. For us, it's worth it!

What recommendations would you give to someone considering this product?

There's a ton of potential and the quality for your money is excellent.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

SGA Pulse

What is SGA Pulse?

Company Details

Need Assistance?

SGA Pulse Ratings

81 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love SGA Pulse?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Program Management Includes all aspects of managing a program or camp, such as cataloging, pricing, registration, wait-list, check-ins and reporting.

Registration Management Includes online and onsite registration, self-registration, application forms, and data synching.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Membership Management Contains constituent contact information and life cycle management for benefits, levels, financial alerting, etc.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Event Management Includes on-site functionality, event reporting, budget management, payment processing, and event registration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

SGA Pulse Reviews

Allison W.

Tons of flexibility! A fantastic vendor/partner.

Likeliness to Recommend

Pros

Feature Ratings

Accounting and Financial Management

Program Management

Registration Management

Analytics and Reporting

Account and Contact Management

Membership Management

Multi Channel Support

Mobile Customer Care

Customer Self Service Capabilities

Marketing Analytics

Event Management

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training