What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow IT Service Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow IT Service Management.
88 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Service Catalog
Integrated Knowledge Management
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Technician Administration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Derek A.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Feb 2023
Great product but very expensive
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
leading ITSM tool, feature rich and pushing boundaries but incredibly expensive
What is your favorite aspect of this product?
Flexibility and customization
What do you dislike most about this product?
Very high cost.
What recommendations would you give to someone considering this product?
If you can afford it, get in experienced staff to customise and maintain the system
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Reliable
Cons
- Less Generous
Please tell us why you think this review should be flagged.
Priyanka T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Great product with wonderful features.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The quality of features.
What is your favorite aspect of this product?
Technical support provided.
What do you dislike most about this product?
Sometimes its a little slow.
What recommendations would you give to someone considering this product?
Awesome product.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Abdel E.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Feb 2023
It was okay for while we had it
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It's great to have as a ticket managing system
What is your favorite aspect of this product?
The ease of use for ticketing
What do you dislike most about this product?
It didn't integrate well with other tools
What recommendations would you give to someone considering this product?
Perhaps looking at integration
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.