Top ServiceNow IT Service Management Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Common Features
Integrated Knowledge Management | Service Catalog | Reporting | Multi-Site Functionality | End User Self Serve | Systems Management Integration | Technician Administration | Business Application Integration | Integration With IT Tools | Multi Device Capability | End User Support Solutions
8.6
Composite
Score
+83
Emotional
Footprint
192
Reviews
Best Alternatives and Competitors to ServiceNow IT Service Management
Compare how ServiceNow IT Service Management stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
TeamDynamix
TeamDynamix ITSM
8.7
Composite
Score
+90
Emotional
Footprint
136
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, TeamDynamix ITSM is:
More Caring
More Efficient
More Respectful
More Transparent
More Inspiring
Better at Support
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Ivanti
Ivanti Neurons for ITSM
7.9
Composite
Score
+86
Emotional
Footprint
166
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, Ivanti Neurons for ITSM is:
More Transparent
More Caring
More Respectful
More Inspiring
More Efficient
Worse at Support
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
IBM
IBM Maximo
7.8
Composite
Score
+90
Emotional
Footprint
28
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, IBM Maximo is:
More Caring
More Respectful
More Transparent
More Efficient
More Reliable
Worse at Support
Keep critical assets operating at maximum efficiency with Maximo and IoT
Omninet
OMNITRACKER
7.3
Composite
Score
+89
Emotional
Footprint
102
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, OMNITRACKER is:
More Transparent
More Respectful
More Efficient
More Caring
More Inspiring
Harder to Use
Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.
BMC Software
BMC Helix ITSM
7.0
Composite
Score
+62
Emotional
Footprint
33
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, BMC Helix ITSM is:
Less Transparent
Less Reliable
Less Inspiring
Less Innovative
Less Respectful
Harder to Customize
BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud.
IFS
IFS assyst
6.2
Composite
Score
+66
Emotional
Footprint
57
Reviews
Reviews Say
Compared to ServiceNow IT Service Management, IFS assyst is:
Less Inspiring
Less Innovative
Less Reliable
Harder to Implement
Less Caring
Worse at Support
IFS assyst (formerly Axios assyst) is committed to innovation by providing rapid deployment of SaaS & On-Premise ITSM and ITOM software. Its fit-for-purpose solution, assyst, is designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
