ServiceNow

ServiceNow IT Operations Management

Composite Score

8.2 /10

CX Score

8.4 /10

33 Reviews Write a Review

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What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details

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ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

4% Negative

3% Neutral

93% Positive

Pros

Performance Enhancing
Respectful
Generous Negotitation
Enables Productivity

Feature Ratings

Average 83

Centralized Dashboard

Network Configuration Management

Deployment Model

Applications Monitoring

Access Rights Management

Network Performance Management

Server Performance Monitoring

Multi-Site Functionality

Automated Remediation

Storage Monitoring

Event Correlation & Management

Vendor Capability Ratings

Average 84

Ease of IT Administration

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Also Featured in...

AIOps

Score 7.7

View ServiceNow IT Operations Management in this category (opens in a new tab)

ServiceNow IT Operations Management Reviews

Gene Y.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

difficult to use, but a good product

Likeliness to Recommend

7 /10

What differentiates ServiceNow IT Operations Management from other similar products?

versatility and breath of features

What is your favorite aspect of this product?

integration with monitoring and ticket management

What do you dislike most about this product?

complexity, not very intuitive

What recommendations would you give to someone considering this product?

do your research before you buy

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Prateek A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Empower your IT operations with ServiceNow!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

It is a great tool for IT Operations management (ITOM) such as creating workflows, ticket generation and resolutions as well as monitoring of all the operations activities at one place. It is a cloud-based platform in which you can easily customize the solution as per your needs.

What is your favorite aspect of this product?

The best use of ServiceNow ITOM at central helpdesk where you have received queries from the users and need to provide the resolution. It has central dashboard in which we can monitor the task progress as well as all the operations activity at a single place. We can also automate our daily tasks with the help of the workflows.

What do you dislike most about this product?

Nothing as much now, everything is good as expected. However, the company may focus on improving the search feature within the application.

What recommendations would you give to someone considering this product?

Any organization looking for the ITOM solution can go ahead with this solution. This is highly reliable, scalable, and secured solution.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Pravin Kumar K.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Operations Management from other similar products?

One_Stop ITIL tool for your entire Enterprise/Organisation

What is your favorite aspect of this product?

Reporting Easy of use of every module Integration with third party tools

What do you dislike most about this product?

When you pull huge data or perform multiple transaction/processing data, it will lag.

What recommendations would you give to someone considering this product?

Buy IT. This is the future.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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ServiceNow IT Operations Management

What is ServiceNow IT Operations Management?

Company Details

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Awards & Recognition

ServiceNow IT Operations Management Ratings

90 Likeliness to Recommend

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ServiceNow IT Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Storage Monitoring Monitor storage performance and capacity.

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

AIOps

ServiceNow IT Operations Management Reviews

Gene Y.

difficult to use, but a good product

Likeliness to Recommend

Pros

Prateek A.

Empower your IT operations with ServiceNow!

Likeliness to Recommend

Pros

Pravin Kumar K.

Fantastic product!

Likeliness to Recommend

Pros

Most Popular ServiceNow IT Operations Management Comparisons

Oracle Enterprise Manager

AWS Systems Manager

Datadog

Microsoft System Center

Kaseya VSA

IBM Power Systems

1
Since last award

Feature Ratings

Centralized Dashboard

Network Configuration Management

Deployment Model

Applications Monitoring

Access Rights Management

Network Performance Management

Server Performance Monitoring

Multi-Site Functionality

Automated Remediation

Storage Monitoring

Event Correlation & Management

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Implementation

Usability and Intuitiveness