Send Social Media Customer Reviews 2024

Send Social Media

Composite Score

7.3 /10

CX Score

7.5 /10

18 Reviews

Claim Software

What is Send Social Media?

Use Send Social Media Dashboard to automate content, engage with customers, measure results and monitor their brand across 30+ social media channels at once.

Company Details

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Send Social Media Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Send Social Media.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

96 Plan to Renew

7
Since last award

78 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Send Social Media?

0% Negative

8% Neutral

92% Positive

Pros

Enables Productivity
Friendly Negotiation
Performance Enhancing
Respectful

Feature Ratings

Average 84

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Trend Analysis

Campaign Execution

Dashboards and Visualization

Social Post Archival

Social Response Management

Sentiment Analysis

Vendor Capability Ratings

Average 75

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Send Social Media Reviews

Dirk L.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Send is an excellent social management tool.

Likeliness to Recommend

7 /10

What differentiates Send Social Media from other similar products?

The price as compared to similar tools.

What is your favorite aspect of this product?

I found Evergreen Auto Poster particularly useful.

What do you dislike most about this product?

Given the splintering of the social media audience I felt like the profile limit should have been higher.

What recommendations would you give to someone considering this product?

That it's more of posting tool than a reporting tool.

Pros

Enables Productivity
Respectful
Client Friendly Policies
Friendly Negotiation

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

Mansi R.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2023

I loved it and highly recommend this software..

Likeliness to Recommend

9 /10

What differentiates Send Social Media from other similar products?

Firstly it had easy sign up process and easy to use interface. It has made my work easy and saves a tons of time. I like how intuitive Send Social Media is. I've used other dashboards and they were really hard to get started with but this was so easy, t

What is your favorite aspect of this product?

Favorite aspect is defiantly doing to be able to access all the message from various social media in one platform and it also allows marketers to post to multiple services at one time.

What do you dislike most about this product?

So far, i didn't face any challenge, everything worked smoothly and transparently and I'm looking forward to more.

What recommendations would you give to someone considering this product?

I think you should definitely go for it, It is both time saver and cost effective.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Efficient Service

Shenge R.

Role: Consultant
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great Tool!

Likeliness to Recommend

8 /10

What differentiates Send Social Media from other similar products?

Impressive Social Response Management

What is your favorite aspect of this product?

Integrates well with all social media platforms Usability is great

What do you dislike most about this product?

Apart from the usual delays from customer support, everything seems to work amazingly.

What recommendations would you give to someone considering this product?

Use this software to improve your social media interactions. It makes the experience simple by employing a single platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Caring

Send Social Media

What is Send Social Media?

Company Details

Need Assistance?

Send Social Media Ratings

79 Likeliness to Recommend

1 Since last award

96 Plan to Renew

7 Since last award

78 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Send Social Media?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Send Social Media Reviews

Dirk L.

Send is an excellent social management tool.

Likeliness to Recommend

Pros

Cons

Mansi R.

I loved it and highly recommend this software..

Likeliness to Recommend

Pros

Shenge R.

Great Tool!

Likeliness to Recommend

Pros

1
Since last award

7
Since last award

2
Since last award

Feature Ratings

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Social Media Channel Integration Outbound

Trend Analysis

Campaign Execution

Dashboards and Visualization

Social Post Archival

Social Response Management

Sentiment Analysis

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of IT Administration