Semrush Logo Award Winner Product Badge
Semrush Logo Award Winner Product Badge
Semrush

Semrush

Composite Score
8.8 /10
CX Score
8.9 /10
Semrush
8.8 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Search Engine Optimization category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
81%
Conflict Resolution:
90%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

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2% Negative
5% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Reliable

Feature Ratings

Average 85

Keyword Research

89

Competition Analysis

87

Rank Tracking

85

On-Page Tracker/Optimization

84

Auditing

83

Content Optimization

83

Backlink Tools

83

Analytics and Reporting

83

Local SEO

81

Alerts

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Breadth of Features

84

Quality of Features

83

Usability and Intuitiveness

81

Ease of IT Administration

80

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Availability and Quality of Training

78

Ease of Customization

77

Vendor Support

76

Semrush Reviews

Mark W.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use and keeps us informed

Likeliness to Recommend

8 /10

What differentiates Semrush from other similar products?

Ease of use

What is your favorite aspect of this product?

Daily emails which let us know our current rankings and alert us to any issue we need to resolve.

What do you dislike most about this product?

Pages per audit is too low for the price we are paying.

What recommendations would you give to someone considering this product?

Spend time getting to know how to use the product and work with the site audit results to improve your code.

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Alice N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Lots of features to use, in depth data but pricey

Likeliness to Recommend

7 /10

What differentiates Semrush from other similar products?

In depth data details

What is your favorite aspect of this product?

Traffic analyse

What do you dislike most about this product?

Pricey, hard to navigate for 1st timer

What recommendations would you give to someone considering this product?

Its a good product but can be overwhelming

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ashish A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use but very less support

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

It has a great ran analysis and tracking of projects from the set of keywords wherein we get to know share of voice at a very affordable price

What is your favorite aspect of this product?

Share of voice tracking and on page opportunity analysis along with competitive positioning

What do you dislike most about this product?

There is very less supplier support on a lot of things right from the setup and everything

What recommendations would you give to someone considering this product?

Talk to the suppliers to help with some setup. they follow up for sales and then would take the back seat. They need to manage things in the beginning for the setup

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Fair

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First

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