Semrush Logo Award Winner Product Badge
Semrush Logo Award Winner Product Badge
Semrush

Semrush

Composite Score
8.8 /10
CX Score
8.8 /10
Semrush
8.8 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Search Engine Optimization category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

3% Negative
6% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Keyword Research

89

Competition Analysis

88

Rank Tracking

86

Content Optimization

84

Backlink Tools

84

On-Page Tracker/Optimization

84

Analytics and Reporting

84

Auditing

83

Local SEO

81

Alerts

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Usability and Intuitiveness

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

77

Semrush Reviews

maxime o.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Great features & insights for reasonable price

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

best one out there for keyword tracking and backlink opportunities

What is your favorite aspect of this product?

How fast and insightful each tool is. You can get insights almost immediately after setting up. I love the multiple integrations and how great it is at identifying potential content gap

What do you dislike most about this product?

the UX could be improved. Its not always clear to me if im within a project or outside of it. Switching between projects always required that i click here and there hoping to find a page where the switcher is located

What recommendations would you give to someone considering this product?

Conduct user research to see how the UX/UI could be improved. I feel like im missing on a lot of cool features because they're probably buried somewhere i'm not aware of.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jacqueline M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Great insights and easy to read reports.

Likeliness to Recommend

7 /10

What differentiates Semrush from other similar products?

This product has historical data that other products do not provide.

What is your favorite aspect of this product?

This product helps our team see suggestions for content and areas where we can improve SEO on a deeper level.

What do you dislike most about this product?

The ownership and sharing of reports for our domains are a bit out of hand. I would have liked to have a company owner account and manage users on my team at my discretion. Right now the profiles are owned by the workers who set them up.

What recommendations would you give to someone considering this product?

Make sure you have a generic account to manage the profiles and set up the account information, then share them with your workers but maintain control of the data.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ronit A.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Seo, PPC, competitor and social media intelligence

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

Diversity and price

What is your favorite aspect of this product?

PPC intelligence, competitor information and social media

What do you dislike most about this product?

UX is a little confusing

What recommendations would you give to someone considering this product?

I would recommend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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