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Semrush Logo Award Winner Product Badge
Semrush

Semrush

Composite Score
8.8 /10
CX Score
8.9 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Customer Intelligence category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

0% Negative
5% Neutral
95% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Continually Improving Product

Feature Ratings

Average 85

Data Visualization

88

Audience Demographics

87

Audience Segmentation

86

Real Time Workflow Automation

85

Conversion Analysis

85

Metadata Management

84

Customer Journey Modelling

83

API Framework

81

Predictive Analytics

80

Cross Channel Attribution Analysis

79

Anomaly Detection

77

Vendor Capability Ratings

Average 83

Quality of Features

87

Ease of Implementation

86

Breadth of Features

85

Business Value Created

85

Ease of Data Integration

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of Customization

81

Availability and Quality of Training

79

Usability and Intuitiveness

79

Semrush Reviews

Samuel K.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

best customer intelligent tool

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

depth in SEO-focused analytics and competitive intelligence

What is your favorite aspect of this product?

I was particularly drawn to its robust local listing management and in-depth SEO audits, which are crucial for optimizing my site’s performance and staying ahead in a competitive market.

What do you dislike most about this product?

the interface can be complex and overwhelming although it becomes easy after a few days of training.

What recommendations would you give to someone considering this product?

SEMrush offers a range of educational resources, including webinars, tutorials, and a knowledge base, which you should use to get up to speed quickly and to ensure you’re utilizing the platform to its fullest potential.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mark C.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Market leader with great range of Features

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Value for Money, and great range of features.

What is your favorite aspect of this product?

Position Tracking, Site Audits, Backlink Audits all fantastic

What do you dislike most about this product?

Not integrating any Social, and only finding out that it's a Module AFTER signing up for their "Guru" package.

What recommendations would you give to someone considering this product?

Compare between AHRefs and SEMRush. See which one you like best. They're it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Generous
  • Less Transparent
  • Vendor's Interest First

Rene D.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

The Greatest Marketing tool.

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

Its extensive SEO, PPC, and content marketing tools are great.

What is your favorite aspect of this product?

I can quickly find and fix technical SEO problems when I do site checks. I like how often the trends are updated.

What do you dislike most about this product?

It can be hard for beginners who only need simple tools.

What recommendations would you give to someone considering this product?

The tool can be used for many things, which is great for companies that need one for client work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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