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SAP SuccessFactors HCM Logo
SAP

SAP SuccessFactors HCM

Composite Score
7.8 /10
CX Score
7.9 /10
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Category
SAP SuccessFactors HCM
7.8 /10

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

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SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative
13% Neutral
86% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Security Protects
  • Enables Productivity

Feature Ratings

Average 81

Self-Service Applicant Portal​

92

Reporting and Analytics

92

Performance Management

85

Benefits Administration

84

Talent Management

84

Employee Record

83

Scheduling

83

Document Management (DMS) Capabilities

83

Compensation Planning & Forecasting

83

Leave Management

83

Position Management

83

Vendor Capability Ratings

Average 76

Breadth of Features

82

Ease of Implementation

79

Business Value Created

79

Quality of Features

77

Availability and Quality of Training

77

Ease of Data Integration

77

Ease of IT Administration

76

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

74

Vendor Support

74

Ease of Customization

74

SAP SuccessFactors HCM Reviews

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2021

It is a very well integrated product.

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Unique Features
  • Security Protects
  • Helps Innovate

Cons

  • Under Delivered
  • Less Inspiring
  • Vendor's Interest First

Andru B.

  • Role: Operations
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

Great product, incredibly convenient and efficient

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

What probably differentiates SuccessFactors from similar products is the user interface and how well it can be customized to the user's needs. It also offers a much broader file integration system to accept multiple formats for files and data versus competition that generally limits the users to limited Excel file types.

What is your favorite aspect of this product?

My favorite aspect has to be the ease of access in the user interface. The software is made to make it clear for any new or experienced user to find what they're looking for quickly and easily.

What do you dislike most about this product?

The only thing I dislike about the product was the fact that it required alot of regular maintenance as the software gets updates pretty regularly. But even with that, the web-based software was rarely unavailable for use.

What recommendations would you give to someone considering this product?

I would recommend this product, but make sure you know what data parameters you're going to want to research data by ahead of time. They can customize the user interface but it saves a lot of time for the company and the users when stuff is pre-built into templates for use by SuccessFactors.

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Fair

Cons

  • Under Delivered

Dennis N.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Fantastic product

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

It's easy to interact with and has great tools for human resource and talent management

What is your favorite aspect of this product?

Talent Management

What do you dislike most about this product?

I dislike none

What recommendations would you give to someone considering this product?

It's a great product for huma resources and talent management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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