SAP

SAP SuccessFactors HCM

Composite Score

7.8 /10

CX Score

7.9 /10

69 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

Filter By

1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

14% Neutral

85% Positive

Pros

Performance Enhancing
Respectful
Enables Productivity
Security Protects

Feature Ratings

Average 81

Talent Management

Performance Management

Employee Record

Position Management

Benefits Administration

Talent Acquisition

Payroll Administration

Learning and Development

Time and Attendance

Workforce Planning

Compensation Management

Vendor Capability Ratings

Average 77

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Talent Management

Score 7.3

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Jeffry S.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Price is higher and the implementation isn't easy

Likeliness to Recommend

6 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Is a good product but need more details, my implementation was very difficult but this software work

What is your favorite aspect of this product?

Have a Lot of applications to use.

What do you dislike most about this product?

Need to pay for everything

What recommendations would you give to someone considering this product?

You need to be specific with you implementation because they said that everything can be implemented but isn't that true. You need to pay or use another app to work with success factors.

Pros

Over Delivered
Performance Enhancing
Efficient Service
Respectful

Cons

Less Effective Service
Less Caring
Wastes Time

Albano G.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Best Talent & Performance solution in the market

Likeliness to Recommend

7 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I consider that key factors that differentiate Successfactors from other solutions are: -A very good Talent and Performance solution.Very advanced functionally and technologically -A great user experience. Applications are easy to use and very intuitive. -A very complete solution that covers all HCM processes. End to End processes.

What is your favorite aspect of this product?

The goal & performance management process. It´s very flexible and visual. Easy to configure and use.

What do you dislike most about this product?

The internal integrations. SuccessFactors is composed of different solutions that sap has acquired over time. Even the user experience is good, the integration between the HCM solutions is not very complete. The BBDD duplicates part of the Employee Data and security.

What recommendations would you give to someone considering this product?

Analyze well the business needs. Compare well the requirements with the SuccessFactores process and features. It´s recommended a detailed assessment. The SuccessFactors processes are quite standard and sometimes are difficult to adapt to the client process. Involve an expert in the initial phase to have a good understanding of the solution to support the decision.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Cons

Vendor's Interest First
Vendor Friendly Policies
Under Delivered

Andru B.

Role: Operations
Industry: Banking
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2021

Great product, incredibly convenient and efficient

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

What probably differentiates SuccessFactors from similar products is the user interface and how well it can be customized to the user's needs. It also offers a much broader file integration system to accept multiple formats for files and data versus competition that generally limits the users to limited Excel file types.

What is your favorite aspect of this product?

My favorite aspect has to be the ease of access in the user interface. The software is made to make it clear for any new or experienced user to find what they're looking for quickly and easily.

What do you dislike most about this product?

The only thing I dislike about the product was the fact that it required alot of regular maintenance as the software gets updates pretty regularly. But even with that, the web-based software was rarely unavailable for use.

What recommendations would you give to someone considering this product?

I would recommend this product, but make sure you know what data parameters you're going to want to research data by ahead of time. They can customize the user interface but it saves a lot of time for the company and the users when stuff is pre-built into templates for use by SuccessFactors.

Pros

Reliable
Efficient Service
Respectful
Fair

Cons

Under Delivered

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Book a Free Demo Today!

Awards & Recognition

SAP SuccessFactors HCM Ratings

84 Likeliness to Recommend

3 Since last award

94 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Talent Management

SAP SuccessFactors HCM Reviews

Jeffry S.

Price is higher and the implementation isn't easy

Likeliness to Recommend

Pros

Cons

Albano G.

Best Talent & Performance solution in the market

Likeliness to Recommend

Pros

Cons

Andru B.

Great product, incredibly convenient and efficient

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Talent Management

Performance Management

Employee Record

Position Management

Benefits Administration

Talent Acquisition

Payroll Administration

Learning and Development

Time and Attendance

Workforce Planning

Compensation Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Vendor Support