SAP

SAP SuccessFactors HCM

Composite Score

7.8 /10

CX Score

7.9 /10

70 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

Filter By

1 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

13% Neutral

86% Positive

Pros

Performance Enhancing
Respectful
Security Protects
Enables Productivity

Feature Ratings

Average 81

Self-Service Applicant Portal

Reporting and Analytics

Performance Management

Benefits Administration

Talent Management

Employee Record

Scheduling

Document Management (DMS) Capabilities

Compensation Planning & Forecasting

Leave Management

Position Management

Vendor Capability Ratings

Average 76

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Talent Management

Score 7.3

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Sarah S.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Market-leading solution

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

The online application process helps candidates submit a concise and structured application by following a clear course of action. The system allows for speedy vacancy approvals, and jobs can be posted both internally and externally at the touch of a button. Its tracking functionality, flexibility, and ease of use simply add to its effectiveness.

What is your favorite aspect of this product?

Powerful reporting and analytics tools supports high-calibre hiring and improved workforce acquisition decisions. Automated update notification to candidates and tracking of communications.

What do you dislike most about this product?

A fee times that I have seen when we have a multitude of data configurations, the system can run slow but that doesn't happen often.

What recommendations would you give to someone considering this product?

Progressive organizations need a solid recruitment program like SAP SuccessFactors that focuses on a company's most valuable asset - it's people.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ghadeer H.

Role: Human Resources
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Full suite HRIS system

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Provides employee training materials, handbooks, and more ina variety of languages to making it easy to close the skills gap for employees and their managers. The ability to conduct regular risks assessments that show what would happen if we lost a key employee with crucial skills. It has more than 45 available languages in the system to help find top talent from anywhere in the world.

What is your favorite aspect of this product?

SAP SuccessFactors uses Advanced Encryption Standard 256-bit encryption for data at rest so our private data in the system is well protected from hacks and malicious activity.

What do you dislike most about this product?

With more than 2000 talent metrics that we can use to analyze network, SAP SuccessFactors is so robust that it's challenging to navigate.

What recommendations would you give to someone considering this product?

If you're looking for a full suite of HRIS system that focuses heavily on Talent Management and Employee Experience, then SAP SuccessFactors will be a great choice for you and will even work best for companies with complex, global workforce.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adam K.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Quick review of SAP Success factors

Likeliness to Recommend

6 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Ability to customize and integration across the business. Increase in tools and features to benefit not just HR but across the organization.

What is your favorite aspect of this product?

The Analysts module has so much potential

What do you dislike most about this product?

It can be somewhat clunky in using each module of success factors.

What recommendations would you give to someone considering this product?

You may have to update procedures to minimize meet the system setup without having to customize.

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Book a Free Demo Today!

Awards & Recognition

SAP SuccessFactors HCM Ratings

84 Likeliness to Recommend

95 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Document Management (DMS) Capabilities Enable various options of document imaging, form population, document generation, and other advanced administrative document management options.

Compensation Planning & Forecasting Ability to facilitate compensation reviews and planning. Forecasts workforce demand for headcount and budgeting purposes.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Management

SAP SuccessFactors HCM Reviews

Sarah S.

Market-leading solution

Likeliness to Recommend

Pros

Ghadeer H.

Full suite HRIS system

Likeliness to Recommend

Pros

Adam K.

Quick review of SAP Success factors

Likeliness to Recommend

Pros

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Feature Ratings

Self-Service Applicant Portal

Reporting and Analytics

Performance Management

Benefits Administration

Talent Management

Employee Record

Scheduling

Document Management (DMS) Capabilities

Compensation Planning & Forecasting

Leave Management

Position Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of Customization