SAP

SAP SuccessFactors HCM

Composite Score

7.2 /10

CX Score

7.3 /10

10 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

20% Negative

0% Neutral

80% Positive

Pros

Reliable
Enables Productivity
Inspires Innovation
Respectful

Cons

Vendor's Interest First

Feature Ratings

Average 81

Requisitions

Job Board Integration

Recruitment Scheduling

Pre-Screening Pre-Qualification

Skills Testing

HRIS Integration

Templated Communications

Analytics and Reporting

Pre-Boarding

Chatbot

Systems Integration

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Also Featured in...

Human Capital Management - Enterprise

Score 7.8

View SAP SuccessFactors HCM in this category (opens in a new tab)

Talent Management

Score 7.3

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Adeel M.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Ease of use

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Bult for corporates and requires extensive HR training for junior admins

What is your favorite aspect of this product?

Scalability is something that can be achieved

What do you dislike most about this product?

Is more cumbersome than most other HRIS and implementation can have issues

What recommendations would you give to someone considering this product?

Yes I believe this is a perfect corporate product

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Efficient Service

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Fantastic product

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

KC B.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Does what we need - but UX is rough

Likeliness to Recommend

4 /10

What differentiates SAP SuccessFactors HCM from other similar products?

They have a lot of features which work well together once you get it configured. Other products had a few pieces of the puzzle whereas SuccessFactors had them all.

What is your favorite aspect of this product?

The onboarding document management is great. It is very easy to onboard employees in other states once those states are setup.

What do you dislike most about this product?

The user experience is very rough. For example, if I say I have completed and objective, it should automatically change that to 100% done - it should not make me change both. There are scenarios with my staff where they have an object marked as complete that is 50% done. It it little things like that which pop up all over the product. I also don't like that we are not using a US based sever instance.

What recommendations would you give to someone considering this product?

Be sure to do your homework. The implementation is not intuitive. Once you know how to configure something, it is easy to do - but figuring it out - you need a 3rd party.

Pros

Reliable
Transparent
Friendly Negotiation
Enables Productivity

Cons

Less Efficient Service
Leverages Incumbent Status
Slower Product Innovation

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

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SAP SuccessFactors HCM Ratings

86 Likeliness to Recommend

91 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Requisitions Create and store unlimited requisitions

Job Board Integration Ability to automatically post positions to external job boards and pull candidate information.

Recruitment Scheduling Scheduling of screening and interviews

Pre-Screening Pre-Qualification Ability to screen prospects manually or using rules.

Skills Testing Tests the specific skills required of a candidate.

HRIS Integration Integrates with desired HRIS suite

Templated Communications Ability to build and save standard employee communications to automate interactions. Communications to referees and candidates are pre-templated.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Pre-Boarding Provides the ability to build your own checklists or use a template for your acquisition workflow.

Chatbot A personalized conversational interface for answering questions and completing tasks.

Systems Integration Integration with other systems such as policies, code of conduct etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Human Capital Management - Enterprise

Talent Management

SAP SuccessFactors HCM Reviews

Adeel M.

Ease of use

Likeliness to Recommend

Pros

Cons

Fantastic product

Likeliness to Recommend

Pros

KC B.

Does what we need - but UX is rough

Likeliness to Recommend

Pros

Cons

Feature Ratings

Requisitions

Job Board Integration

Recruitment Scheduling

Pre-Screening Pre-Qualification

Skills Testing

HRIS Integration

Templated Communications

Analytics and Reporting

Pre-Boarding

Chatbot

Systems Integration

Vendor Capability Ratings

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation