SAP Marketing Automation Suite Logo
SAP Marketing Automation Suite Logo
SAP

SAP Marketing Automation Suite

7.9 /10
Category
SAP Marketing Automation Suite
7.9 /10

What is SAP Marketing Automation Suite?

Deliver meaningful engagements based on customer context and consent, anticipate and deliver on needs with machine-driven intelligence and close the loop on measurement to ensure performance and budget optimization.

Company Details


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Awards & Recognition

SAP Marketing Automation Suite won the following awards in the Marketing Platforms - Enterprise category

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SAP Marketing Automation Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Marketing Automation Suite.

86 Likeliness to Recommend

93 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Marketing Automation Suite?

2% Negative
10% Neutral
88% Positive

Pros

  • Fair
  • Continually Improving Product
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 88

Email Marketing Automation

91

Social Media Marketing Management

91

Multi Channel Integration

90

Advanced Campaign Management

88

Advanced Data Segmentation

87

Marketing Asset Management

87

Marketing Analytics

87

Community Marketing Management

86

Marketing Workflow Management

85

Marketing Operations Management

83

Mobile Marketing Management

82

Vendor Capability Ratings

Average 86

Ease of Customization

89

Quality of Features

89

Usability and Intuitiveness

88

Ease of Implementation

87

Ease of IT Administration

87

Breadth of Features

87

Ease of Data Integration

87

Business Value Created

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

83

Vendor Support

80

SAP Marketing Automation Suite Reviews

Rohit S.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Easy to integrate

Likeliness to Recommend

7 /10

What differentiates SAP Marketing Automation Suite from other similar products?

It provides insights analysis

What is your favorite aspect of this product?

Works with large data sets

What do you dislike most about this product?

Buggy software

What recommendations would you give to someone considering this product?

Fix bugs and release updates frequently

Pros

  • Acts with Integrity
  • Helps Innovate
  • Saves Time
  • Fair

Cons

  • Slower Product Innovation
  • Less Performance Enhancing
  • Less Productive

Katiuscia'På L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Top tier marketing solution

Likeliness to Recommend

10 /10

What differentiates SAP Marketing Automation Suite from other similar products?

With its various expansions and connectivity options, it is a very potent tool that enables worldwide planning of marketing efforts incredibly efficient and successful. It is also much better because SAP itself is providing the support. The real-time data analysis is incredibly quick and useful for making quick decisions.

What is your favorite aspect of this product?

In comparison to our prior configuration with non-SAP systems, its leads replicating is real time and far superior. Manual lead uploading functions rather well and is useful when receiving leads from situations outside of one's control, such as conferences and seminars. The browser analytics are quite potent and enable us to target both known and unknown audiences.

What do you dislike most about this product?

I've had a problem with SAP unavailability for a very long time. Working on it might be challenging at times since cloud servers can become sluggish. Additionally, a few flaws that need to be properly fixed in the program are slowing down the entire process. Occasionally, certain irritating system faults may occur.

What recommendations would you give to someone considering this product?

It offers us a platform via which we may obtain information in real time. This always enables us to make the greatest choices possible at any given time. Additionally, we have been able to track the effectiveness of our campaigns, make required adjustments, and receive honest opinion. Among competitors it is the most reliable and optimized tool on the market.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Effective Service

Barnes' B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Quite a powerful tool automation tool

Likeliness to Recommend

10 /10

What differentiates SAP Marketing Automation Suite from other similar products?

Personalized, linked experiences made possible by SAP Marketing Cloud boost customer engagement, commitment, and marketing and sales contribution to revenue. Deliver impactful interactions contextually and consent of our customers, foresee demands using machine-driven information, and fulfill them, as well as complete the cycle on assessment to assure our greatest performance and cost-effectiveness.

What is your favorite aspect of this product?

We considered this to be a reasonable illustration of what it is capable of. We can collaborate across departments with the help of the capability for staff members to share designs, and we can maintain a unified appearance regardless of who sends the email. Since so many of our viewers see our mails on mobile platforms its responsive web design has been beneficial for us.

What do you dislike most about this product?

It's inflexible and only delivers some functions fully. The management of errors when a connection fails is one area that should be improved. SAP might make this better by giving the problem numbers and additional process data more specifics. Additionally, SAP's service and support might improve in terms of event detection and priority setting.

What recommendations would you give to someone considering this product?

Overall, our experiences with SAP Marketing Cloud have been great. Its segmented tool is really effective, and creating segmentation models is extremely simple and quick, allowing us become very focused with the results. Our users may develop conditional messages based on connection qualities or past behavior using a variety of personalization tools.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Effective Service