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SAP

SAP CRM

8.4 /10
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In Partnership With SelectHub

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Category
SAP CRM
8.4 /10

What is SAP CRM?

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

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Awards & Recognition

SAP CRM won the following awards in the Customer Relationship Management - Enterprise category

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SAP CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP CRM.

83 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP CRM?

2% Negative
9% Neutral
89% Positive

Pros

  • Fair
  • Trustworthy
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 79

Sales Management

83

Lead Management

82

Activity and Workflow Management

82

Account and Contact Management

81

Marketing Management

81

Collaboration

81

Customer Service Management

80

Analytics and Reporting

79

Quote Contract and Proposal

79

Telephony and Call Center Management

76

Mobile

65

Vendor Capability Ratings

Average 80

Quality of Features

82

Vendor Support

82

Business Value Created

81

Ease of Data Integration

81

Ease of Customization

80

Breadth of Features

80

Ease of IT Administration

79

Ease of Implementation

79

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

78

Availability and Quality of Training

77

SAP CRM Reviews

Heather R.

  • Role: Human Resources
  • Industry: Government
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Revolutionary Product with streamlining!

Likeliness to Recommend

10 /10

What differentiates SAP CRM from other similar products?

It’s more robust and can be tailored to the user

What is your favorite aspect of this product?

The reporting features and routing

What do you dislike most about this product?

User s able to see every state agency

What recommendations would you give to someone considering this product?

Make sure you have everything you want or need on front end. Don’t invite people to implementation that don’t understand how technology has limits. Primary key, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Saves Time
  • Client Friendly Policies

Cons

  • Leverages Incumbent Status
  • Role: Finance
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Feb 2021

SAP, the name say it all!

Likeliness to Recommend

8 /10

Pros

  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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