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What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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SAP CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SAP CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Trustworthy
- Fair
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Collaboration
Customer Service Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Vendor Support
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
Muhammad F.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2023
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Transparent
- Helps Innovate
Please tell us why you think this review should be flagged.
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Devibala S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Best CRM solution from SAP !
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
The Marketing automation comes along with the production which is a great value add on for any customers.
What is your favorite aspect of this product?
CPQ - customer price quote and the customer management is the favorite aspect of the product.
What do you dislike most about this product?
The overall performance of the product can be improved when handling huge volume of customer data.
What recommendations would you give to someone considering this product?
Best CRM solution for larger enterprises .
Pros
- Performance Enhancing
- Caring
- Altruistic
- Helps Innovate
Please tell us why you think this review should be flagged.
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Sakshi S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Customize business process - All in one
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
Easy to fetch the customer details , activities,changes happening ,we have recently switched and have received amazing customer experience , easy to capture the market, more scope to enhance the business and get more opportunities
What is your favorite aspect of this product?
It's helpful in brand building, means customer trust and integrity is received and also helpful in scaling the business
What do you dislike most about this product?
Amazing product,no flaws as such faced
What recommendations would you give to someone considering this product?
Get a good experience, feedback, scaling the business , best software to used in small to mid size organisation
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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