SAP CRM Logo Award Winner Product Badge
SAP CRM Logo Award Winner Product Badge
SAP

SAP CRM

Composite Score
8.1 /10
CX Score
8.3 /10
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Category
SAP CRM
8.1 /10

What is SAP CRM?

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

Company Details

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Awards & Recognition

SAP CRM won the following awards in the Customer Relationship Management - Enterprise category

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SAP CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP CRM?

3% Negative
9% Neutral
88% Positive

Pros

  • Trustworthy
  • Fair
  • Reliable
  • Respectful

Feature Ratings

Average 80

Sales Management

83

Lead Management

82

Activity and Workflow Management

82

Account and Contact Management

82

Marketing Management

81

Collaboration

81

Customer Service Management

81

Analytics and Reporting

79

Quote Contract and Proposal

79

Telephony and Call Center Management

77

Mobile

67

Vendor Capability Ratings

Average 80

Vendor Support

82

Quality of Features

82

Business Value Created

81

Breadth of Features

80

Ease of Data Integration

80

Ease of Customization

80

Product Strategy and Rate of Improvement

79

Ease of Implementation

79

Ease of IT Administration

79

Usability and Intuitiveness

78

Availability and Quality of Training

77

SAP CRM Reviews

Muhammad F.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

9 /10

Pros

  • Enables Productivity
  • Trustworthy
  • Transparent
  • Helps Innovate

Devibala S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Best CRM solution from SAP !

Likeliness to Recommend

8 /10

What differentiates SAP CRM from other similar products?

The Marketing automation comes along with the production which is a great value add on for any customers.

What is your favorite aspect of this product?

CPQ - customer price quote and the customer management is the favorite aspect of the product.

What do you dislike most about this product?

The overall performance of the product can be improved when handling huge volume of customer data.

What recommendations would you give to someone considering this product?

Best CRM solution for larger enterprises .

Pros

  • Performance Enhancing
  • Caring
  • Altruistic
  • Helps Innovate

Sakshi S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Customize business process - All in one

Likeliness to Recommend

10 /10

What differentiates SAP CRM from other similar products?

Easy to fetch the customer details , activities,changes happening ,we have recently switched and have received amazing customer experience , easy to capture the market, more scope to enhance the business and get more opportunities

What is your favorite aspect of this product?

It's helpful in brand building, means customer trust and integrity is received and also helpful in scaling the business

What do you dislike most about this product?

Amazing product,no flaws as such faced

What recommendations would you give to someone considering this product?

Get a good experience, feedback, scaling the business , best software to used in small to mid size organisation

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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