SAP

SAP CRM

Composite Score

8.1 /10

CX Score

8.3 /10

163 Reviews Write a Review

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What is SAP CRM?

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

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Awards & Recognition

SAP CRM won the following awards in the Customer Relationship Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

SAP CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP CRM?

3% Negative

9% Neutral

88% Positive

Pros

Trustworthy
Fair
Reliable
Respectful

Feature Ratings

Average 80

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Collaboration

Customer Service Management

Analytics and Reporting

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 80

Vendor Support

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

SAP CRM Reviews

Gio-Gahar D.

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Effecetive-cost CRM software

Likeliness to Recommend

8 /10

What differentiates SAP CRM from other similar products?

If we compare SAP CRM to Hubspot (current) and RightNow (trained), are that related to intuitiveness of the three software where SAP CRM has been dominant when it comes to B2B, B2C relationship growth.

What is your favorite aspect of this product?

SAP CRM's navigation is pretty much user friendly, when I compare it to RightNow and Hubspot's UX and UI. It's not that I don't like RightNow and Hubspot, it's just that the experience with SAP CRM is different, like your first love. There's still a room in your heart, a special place for your first love that will never go away.

What do you dislike most about this product?

What I dislike on SAP CRM is that, probably none. It may have been on the previous versions like the version that they have launched back in 2017, because due to the database having it to load from cloud, it takes time to load all resource at once but now a days, my friends told me that the developer had solved that back in 2019 and I wasn't able to experience it.

What recommendations would you give to someone considering this product?

If they'll be using it for Account management, SAP CRM is a great tool! The navigation inside of the software UI design is very user-friendly, let's not forget the UX design also, it's very smooth too.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shantanu B.

Role: Operations
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2023

Great CRM software for the business

Likeliness to Recommend

8 /10

What differentiates SAP CRM from other similar products?

SAP CRM include sales force automation, marketing automation, service, and customer analytics, It is a widely adopted CRM software. It is best fit for all organizations, it depends on their specific needs, features and budget.

What is your favorite aspect of this product?

SAP CRM helps to make stock management very easy and user friendly, helps to manage the clients in priority basis as well as it helps to make pre sales planning and to manage it.

What do you dislike most about this product?

Sometimes it got lagged at the time of using and you have to close the software(your entire work got vanished), you really need a high speed internet connectivity to run the software easily in the organization .

What recommendations would you give to someone considering this product?

SAP CRM is designed to help organizations manage customer interactions , data throughout the customer lifecycle and the main features include Sales force automation, Customer analytics and providing a seamless flow of data across the organization.

Pros

Efficient Service
Inspires Innovation
Helps Innovate
Continually Improving Product

Mark J.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

"SAP CRM is affordable and incredible"

Likeliness to Recommend

9 /10

What differentiates SAP CRM from other similar products?

SAP CRM integrates with other SAP systems providing a seamless and consistent experience for users.

What is your favorite aspect of this product?

SAP CRM can be customized to meet the specific needs of a business.

What do you dislike most about this product?

SAP CRM can be complex especially to users who are not familiar with it.

What recommendations would you give to someone considering this product?

One should work with a reputable partner to ensure a successful deployment and take advantage of their expertise and support.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SAP CRM

What is SAP CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

SAP CRM Ratings

83 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love SAP CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

SAP CRM Reviews

Gio-Gahar D.

Effecetive-cost CRM software

Likeliness to Recommend

Pros

Shantanu B.

Great CRM software for the business

Likeliness to Recommend

Pros

Mark J.

"SAP CRM is affordable and incredible"

Likeliness to Recommend

Pros

Most Popular SAP CRM Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Feature Ratings

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Collaboration

Customer Service Management

Analytics and Reporting

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Vendor Support

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training