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What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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SAP CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SAP CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Trustworthy
- Fair
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Collaboration
Customer Service Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Vendor Support
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
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YuvaTheja E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2023
One of the finest tools in the market for Customer
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
It is one of the finest tools in the market with fast and friendly user interface. Its features and functionality are astounding compared to other tools in the market.
What is your favorite aspect of this product?
It is easy to explore, and one can customize its look and feel according to our need. We have integrated it with all our automations and its very much compatible with all our applications. In fact, it provides a feature to enable scripting which makes it compatible to automate with any other tool.
What do you dislike most about this product?
Nothing to dislike about
What recommendations would you give to someone considering this product?
If what you need is a fast and smooth interface with loads of features for managing your customer relations, then your search ends here.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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Md.Huzzatul I.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Nov 2023
Good application for business
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
Accuracy, speed & consistency
What is your favorite aspect of this product?
Simple UI.
What do you dislike most about this product?
Nothing much really
What recommendations would you give to someone considering this product?
Highly recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Generous
- Under Delivered
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
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Sujyothi N.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Its an old product now.
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
It is an old product now and SAP has release SAP BRIM SOM solution to replace CRM.
What is your favorite aspect of this product?
It is faster to user and learn
What do you dislike most about this product?
This product has now negligible customer support from SAP.
What recommendations would you give to someone considering this product?
This product can not be used alone as it requires other features integrated with SAP tool. SAP has moved CRM to SOM in S4 HANA and I would recommend users to move to the new solution.
Pros
- Security Protects
- Fair
- Generous Negotitation
- Helps Innovate
Cons
- Less Efficient Service
- Less Effective Service
- Less Respectful
Please tell us why you think this review should be flagged.
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