SAP

SAP Analytics Cloud

Composite Score

7.7 /10

CX Score

8.0 /10

31 Reviews Write a Review

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What is SAP Analytics Cloud?

A single solution for business intelligence and collaborative planning, enhanced with the power of predictive analytics and machine learning technology. SAP Analytics Cloud delivers all the analytics capabilities you need – business intelligence (BI), planning, and predictive analytics – in a single solution. Harness the latest technologies and give everyone in your organization the ability to discover actionable insights in real time.

Company Details

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Awards & Recognition

SAP Analytics Cloud won the following awards in the Customer Intelligence category

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2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

0 Top Rated Features

2023

SAP Analytics Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Analytics Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 81%
Conflict Resolution:: 89%
Strategy & Innovation:: 89%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Analytics Cloud?

4% Negative

7% Neutral

89% Positive

Pros

Trustworthy
Respectful
Includes Product Enhancements
Continually Improving Product

Feature Ratings

Average 80

Data Visualization

Audience Segmentation

Predictive Analytics

API Framework

Audience Demographics

Customer Journey Modelling

Metadata Management

Cross Channel Attribution Analysis

Real Time Workflow Automation

Anomaly Detection

Conversion Analysis

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support

Also Featured in...

Business Intelligence & Analytics - Midmarket

Score 7.9

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Enterprise Performance Management

Score 7.4

View SAP Analytics Cloud in this category (opens in a new tab)

SAP Analytics Cloud Reviews

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2020

Different in service

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SAP Analytics Cloud

What is SAP Analytics Cloud?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

SAP Analytics Cloud Ratings

85 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SAP Analytics Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Intelligence & Analytics - Midmarket

Enterprise Performance Management

SAP Analytics Cloud Reviews

Different in service

Likeliness to Recommend

Pros

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1
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Feature Ratings

Data Visualization

Audience Segmentation

Predictive Analytics

API Framework

Audience Demographics

Customer Journey Modelling

Metadata Management

Cross Channel Attribution Analysis

Real Time Workflow Automation

Anomaly Detection

Conversion Analysis

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Vendor Support