Salesforce Starter

What differentiates Salesforce Starter from other similar products?

The ability to customise your fields according to your organisation's needs is the best and most likeable feature for me. Even on the extreme level of customisation, the user-friendliness of this platform is super cool. Navigation between screens is very smooth because the element of each page is too intuitive, which makes it a neat and clean screen. The visual representation of a super cool dashboard division-wise is the greatest strength. This platform allows us to create our customised dashboard based on client needs using the drag & drop feature, and also I can fetch the custom reports as well. Very easy to send contracts to your client

What is your favorite aspect of this product?

Undoubtedly, this platform is built to reduce human effort, and trust me. Salesforce CRM is one of the leading companies in the market, making human life effortless. We've been using service cloud for years, implementing integration to our contact centre, migrating our knowledge base into the CRM, and adding chatbot and chat functionality. Salesforce CRM is available on all the most valuable platforms. I have used this platform on Windows, Mac, mobile, and Tablets. The best part is there is no limitation of setup feature irrespective of platform. It has a lot of data stores associated with clients like URLs, phone calls, notes, notes, images.

What do you dislike most about this product?

So far, so good. I did not face any critical or major issues. But it would be good to make this platform flexible with any VoIP vendor. Also, it took me a little while to figure out timezone settings so that I see the dates as per my local timezone. The search feature can also be improved for better and fast access. Rest all working well for me.

What recommendations would you give to someone considering this product?

No need for any recommendations as this platform is getting used in almost every industry. Salesforce CRM is a very secure and trusted platform to track sales opportunities and touch-points with prospects related to those opportunities. Working with vendors to integrate their tools to improve sales intelligence as well as the proposal and contracting process. The data is rich and effective. We also can execute very effective outbound work using the integration with outreach.

What differentiates Salesforce Starter from other similar products?

Being a CRM platform, business growth is a very essential aspect. This platform allows us to track sales lifecycle, updates, delegate cases, the follow-up process, and much more which is not easily possible by human effort. Easy to work on the sales opportunities and keep a track of them through alerts. I can fetch the customized reports as well. Customization of field based on customer need is also a very important factor and trust me due to customization only this platform beating all other competitors. Most organizations are using Salesforce Cloud CRM to expedite growth and of course, credit goes to UI friendliness of the cool Dashboard.

What is your favorite aspect of this product?

Integration with third parties and multi-platform & multi-language support adds greater value to this product. Integrates with practically anything (especially in combination with MuleSoft, which they now own) Trailhead provides excellent, free training to anyone. Even I did integration with MS Outlook, DocuSign, Skype for business and many more third-party applications. A superb report format that provides very detailed information with graphical and numerical representations. Even this platform helps us to send emails and manage calls with the customer because the clarity of data also helps us to know how many cases done so far very easily.

What do you dislike most about this product?

Flexibility is a double-edged sword, this platform is capable to do complex customization based on customer need but at the same time, execution complexity increases especially on lower-end memory devices. I personally observed performance issue on Android lower-end devices. License cost is a bit high but it’s no big concern because to have branded and reliable customer relationship management platform needs to invest a little more.

What recommendations would you give to someone considering this product?

It will be very effective If someone is looking for the most flexible CRM platform which is capable of any kind of customization according to business need and also ready to work with any other third-party platform. I have also integrated Salesforce with ServiceNow so that any issue reported by customers in Salesforce automatically gets logged in service now as well.

What differentiates Salesforce Starter from other similar products?

There are many more essential features that make this platform the most reliable and secure platform. According to me, integration and customisation features are the biggest assets for this platform. We can do the nth layer of customisation. Being a customer relationship management platform, business requirement variation is very high which leads to customisation and this platform handled customisation very beautifully. Integration with third-parties applications is also seamless and effective which reduce human manual efforts. I did integration with DocuSign, MSOutlook, "Skype for Business", etc seamlessly which is helpful in daily Work-life

What is your favorite aspect of this product?

My favourite aspect of this product is the "Ease of use". I really love the simplicity of this application. Due to the super cool magical dashboard, customisation till the nth layer is possible based on customer need. Each page has intuitive elements that are why likewise it is so neat and clean. Along with the dashboard, reports, campaigns, leads, etc. are easily accessible as well. This platform helps us to send emails and manage calls with the customer because the clarity of data also helps us to know how many cases done so far easily and post doing. Importantly this is a cloud-based platform that makes it strong secure and reliable.

What do you dislike most about this product?

I am a big fan of this application and at this point in time, I don't have any hate or dislike for this application. With the help of this application only we eliminate most of the manual processes which eventually reduces human efforts. I already mentioned UI/UX issues, especially on the Android family. Android family is an open-source platform to build the mobile application and it's hard to manage 100% user-friendliness on all Android size devices. Being a UI/UX developer, I understand this UI/UX issue is a generic issue but still team should keep trying to make it good. The good thing is UI issue does not come with less customisation.

What recommendations would you give to someone considering this product?

Salesforce is the world best CRM platform which is powered by AI. This platform is getting used in almost all industries. This is also very helpful to grow your startup or small business. So without any hesitation please go for it.