Salesforce.com Inc

Salesforce Starter

8.1 /10

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

Company Details

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Awards & Recognition

Salesforce Starter won the following awards in the Customer Relationship Management - Small Business category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Altruistic
Trustworthy

Feature Ratings

Average 83

Sales Management

Lead Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Mobile

Analytics and Reporting

Collaboration

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Average 82

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of IT Administration

Salesforce Starter Reviews

Dharamvir S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

The best secure and reliable tool for CRM.

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

This tool simplifies keeping track of the sales lifecycle, follow-up process, CRM, marketing strategies, and much more which is not easily possible by human effort nowadays. Easy to work on the sales opportunities and keep a track of them through alerts. It contains complete information like the answer and resolves customer questions, sends/receive email history of the customer, data against the report, meeting information and more information which makes my life so cozy. I can quickly design my customised dashboard just using drag & drop. Along with customisation, integration and deployment are also very easy and seamless.

What is your favorite aspect of this product?

Well-built backend API's to access the data from the backend systems. Analytics plays a vital role in this application that's why customer Analytics has proven an integration is best. The most likeable feature for me is the availability of this platform on almost all platforms without any limitations all platforms have the same set of features. The Professional Services team has access to so much more than normal users do. We had a Developer come in and build out a Community instance. Right after that build was done, the Developer left. That meant that I, as the System Admin, had to navigate through technical questions and concerns.

What do you dislike most about this product?

Though customisation is a very important factor in order to the growth of any organisation because different customers have different requirements. Due to the nth level of customisation sometimes we face application performance issues and we had to connect with the technical team. The loading times tied to some features can be slightly longer than I would want. Most of the time our issue was resolved with the help of technical support and service team but sometimes it takes a lot of time not sure due to the limited resource during this pandemic. I do wish there was more built-in logic so it is more foolproof in terms of basic functionality.

What recommendations would you give to someone considering this product?

Salesforce CRM is a very robust tool for CRM, offers great potential, is a high performance, this service is very good to use in large and medium organisations. I integrated "DocuSign eSignature" without any hiccup for digital signature needs and "Skype for Business" for collaboration across the team. The service integrates very well with emails, be it Outlook or Gmail, the software provides control of both contracts, quotes and orders. Due to its intuitive UI, this platform has become super user-friendly, and all credit goes to the magical dashboard. Along with the dashboard, reports, campaigns, leads, etc. are easily accessible.

Pros

Continually Improving Product
Trustworthy
Unique Features
Saves Time

Abhisek P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Must-have CRM for any enterprise

Likeliness to Recommend

10 /10

What differentiates Salesforce Starter from other similar products?

Brand, wide features, reliability

What is your favorite aspect of this product?

Very easy to use interface and consistent across sales and marketing experience

What do you dislike most about this product?

Lightning version could be made more user friendly than currently

What recommendations would you give to someone considering this product?

If you have a good no.of sales and marketing team then this CRM is a must have

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Lily M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Have used and it is very helpful day to day

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

Name brand recognition

What is your favorite aspect of this product?

So much functionality

What do you dislike most about this product?

Sometimes hard to customize

What recommendations would you give to someone considering this product?

Make sure you have good data importing into it otherwise it's just a CRM

Pros

Continually Improving Product
Enables Productivity
Effective Service
Inspires Innovation

Salesforce Starter

What is Salesforce Starter?

Company Details

Need Assistance?

Awards & Recognition

Salesforce Starter Ratings

87 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Salesforce Starter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Salesforce Starter Reviews

Dharamvir S.

The best secure and reliable tool for CRM.

Likeliness to Recommend

Pros

Abhisek P.

Must-have CRM for any enterprise

Likeliness to Recommend

Pros

Lily M.

Have used and it is very helpful day to day

Likeliness to Recommend

Pros

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Feature Ratings

Sales Management

Lead Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Mobile

Analytics and Reporting

Collaboration

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of IT Administration