In Partnership With SelectHub
What is Salesforce Service Cloud?
Service Cloud customer service software gives you faster, smarter customer support. Personalise every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, in-person, and more.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
Salesforce Service Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Service Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
94 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Service Cloud?
Pros
- Respectful
- Security Protects
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Customer Service Knowledge Management
Customer Community Management
Mobile Customer Care
Intelligent Search
Contact Center Integration
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Agent Scripting
Customer Self Service Capabilities
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Salesforce Service Cloud Reviews
Louis K C.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2020
A service cloud with the right features.
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Comparing it with other similar products just as powerful, it can be named cloud-based service of the Oracle company, Oracle provides as support only in English, on the other hand Salesforce is available in different languages such as Italian, Frances, Russian, Spanish among others. The application integration offered by Oracle is through its API while Salesforce supports integrations with applications and systems such as Oracle, JIRA, Zoho CRM, Shopify among a long list of options.
What is your favorite aspect of this product?
The integration with other SaaS applications is very good, making salesforce a very versatile tool in terms of adaptation with software from other companies. Add-ons available for integrations with the different social networks that exist today, in order to collect information from those sources. The possibility to share the data of different topics of the software, having them almost in real time for analysis and evaluation. Analyzing and reporting cases for customers is a simple task to perform thanks to the organized and intuitive features that Salesforce has by default. The best part of Salesforce is that, if you have any questions, customer service is the best there is, offering support at any level and is very attentive.
What do you dislike most about this product?
Cost is a bit expensive to pay for small businesses with a tight budget, so it's something that takes away the possibilities of using it in companies like small startups. The presence of bugs and sudden slowdowns, even if they do not cause any damage or major problem in the software are things that should never occur.
What recommendations would you give to someone considering this product?
I recommend this cloud service software without a doubt cause offers perhaps the best understanding to give your clients a customized help and support experience which makes an environment of coordinated effort and proficiency that isn't found in many spots. With a scope of tools accessible to operators and agents who use it the complete opportunity and capacity to determine the minimal worry that clients may bring to them. I might want to find later on progressively available plans with the goal that small business can decide to have a service in the same class as the one offered by this product.
Pros
- Performance Enhancing
- Enables Productivity
- Caring
- Saves Time
Cons
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.
