Top Salesforce Service Cloud Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Service Cloud customer service software gives you faster, smarter customer support. Personalise every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, in-person, and more.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
8.2
Composite
Score
+84
Emotional
Footprint
147
Reviews
Best Alternatives and Competitors to Salesforce Service Cloud
Compare how Salesforce Service Cloud stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
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HubSpot
HubSpot Service Hub
8.7
Composite
Score
+89
Emotional
Footprint
276
Reviews
Reviews Say
Compared to Salesforce Service Cloud, HubSpot Service Hub is:
More Caring
More Efficient
More Inspiring
More Respectful
Easier to Implement
Better at Support
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
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Freshworks
Freshdesk
8.5
Composite
Score
+83
Emotional
Footprint
143
Reviews
Reviews Say
Compared to Salesforce Service Cloud, Freshdesk is:
Easier to Implement
Easier to Use
Easier to Customize
More Efficient
Better at Training
Less Innovative
Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
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Zoho
Zoho Desk
8.5
Composite
Score
+94
Emotional
Footprint
84
Reviews
Reviews Say
Compared to Salesforce Service Cloud, Zoho Desk is:
More Inspiring
More Caring
More Reliable
More Transparent
More Efficient
Easier to Use
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.
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Zendesk
Zendesk for Service
8.3
Composite
Score
+81
Emotional
Footprint
181
Reviews
Reviews Say
Compared to Salesforce Service Cloud, Zendesk for Service is:
More Reliable
Easier to Implement
Less Innovative
Worse at Training
Worse at Support
Less Transparent
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
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Oracle
Oracle Service
8.0
Composite
Score
+89
Emotional
Footprint
58
Reviews
Reviews Say
Compared to Salesforce Service Cloud, Oracle Service is:
Easier to Implement
Better at Support
More Transparent
Easier to Use
More Innovative
More Efficient
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation. Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
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Microsoft Corporation
Microsoft Dynamics 365 for Customer Service
7.8
Composite
Score
+83
Emotional
Footprint
144
Reviews
Reviews Say
Compared to Salesforce Service Cloud, Microsoft Dynamics 365 for Customer Service is:
More Inspiring
Easier to Customize
More Respectful
Less Transparent
Less Efficient
Less Caring
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
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