Customer Service - Enterprise
Top Salesforce Service Cloud Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Service Cloud customer service software gives you faster, smarter customer support. Personalise every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, in-person, and more.

8.2

Composite
Score

+84

Emotional
Footprint

147

Reviews

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Best Alternatives and Competitors to Salesforce Service Cloud

Compare how Salesforce Service Cloud stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.7

Composite
Score

+89

Emotional
Footprint

276

Reviews

Reviews Say

Compared to Salesforce Service Cloud, HubSpot Service Hub is:

More Caring

More Efficient

More Inspiring

More Respectful

Easier to Implement

Better at Support

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In Partnership with SelectHub

Freshworks

Freshdesk

8.5

Composite
Score

+83

Emotional
Footprint

143

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Freshdesk is:

Easier to Implement

Easier to Use

Easier to Customize

More Efficient

Better at Training

Less Innovative

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In Partnership with SelectHub

Zoho

Zoho Desk

8.5

Composite
Score

+94

Emotional
Footprint

84

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Zoho Desk is:

More Inspiring

More Caring

More Reliable

More Transparent

More Efficient

Easier to Use

Get Demo
In Partnership with SelectHub

Zendesk

Zendesk for Service

8.3

Composite
Score

+81

Emotional
Footprint

181

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Zendesk for Service is:

More Reliable

Easier to Implement

Less Innovative

Worse at Training

Worse at Support

Less Transparent

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In Partnership with SelectHub

Oracle

Oracle Service

8.0

Composite
Score

+89

Emotional
Footprint

58

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Oracle Service is:

Easier to Implement

Better at Support

More Transparent

Easier to Use

More Innovative

More Efficient

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In Partnership with SelectHub

Microsoft Corporation

Microsoft Dynamics 365 for Customer Service

7.8

Composite
Score

+83

Emotional
Footprint

144

Reviews

Reviews Say

Compared to Salesforce Service Cloud, Microsoft Dynamics 365 for Customer Service is:

More Inspiring

Easier to Customize

More Respectful

Less Transparent

Less Efficient

Less Caring

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In Partnership with SelectHub

Most Popular Salesforce Service Cloud Comparisons