Salesforce Service Cloud Logo Award Winner Product Badge
Salesforce Service Cloud Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Service Cloud

Composite Score
8.2 /10
CX Score
8.4 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Salesforce Service Cloud
8.2 /10

What is Salesforce Service Cloud?

Service Cloud customer service software gives you faster, smarter customer support. Personalise every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, in-person, and more.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Salesforce Service Cloud won the following awards in the Customer Service - Enterprise category

Filter By

Salesforce Service Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Service Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Service Cloud?

3% Negative
10% Neutral
87% Positive

Pros

  • Respectful
  • Security Protects
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 79

Analytics and Reporting

83

Customer Service Knowledge Management

81

Customer Community Management

81

Mobile Customer Care

81

Agent Collaboration

80

Intelligent Search

80

Contact Center Integration

79

Customer Service Workflow Management

78

Multi Channel Support

78

Agent Scripting

78

Customer Self Service Capabilities

77

Vendor Capability Ratings

Average 76

Business Value Created

79

Breadth of Features

79

Ease of Data Integration

78

Usability and Intuitiveness

78

Ease of IT Administration

77

Vendor Support

76

Ease of Implementation

76

Availability and Quality of Training

76

Ease of Customization

75

Quality of Features

75

Product Strategy and Rate of Improvement

74

Salesforce Service Cloud Reviews

Dustin S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy working and better cooperation function

Likeliness to Recommend

9 /10

What differentiates Salesforce Service Cloud from other similar products?

Salesforce Service Cloud is a center technology that facilitates quick, comprehensive customer service. Centralized customer service makes collaboration between operators simpler. It is suitable for companies who wish to boost customer loyalty by addressing questions. It enables centralization of data such as customer accounts, transaction documents, and business associates data, the process of approval can also be streamlined by defining a series of measures required for approval, as approvers and assignments, at any point in the process.

What is your favorite aspect of this product?

All the actions, such as making a call, keeping a call, switching to another operator, and calling an operator to a telephone meeting, can be carried out conveniently from the administration console used by the operator. You will perform, maintain, relay calls to operators, invite phone calls, and more with the Service Cloud Console. It's appealing to be able to cut costs, increase operator efficiency, speed up troubleshooting, and respond to customers quickly. You will display all consumer experiences on any platform in chronological order. Centralize customer information on the operator's management computer.

What do you dislike most about this product?

A Premier Progress Plan is needed for the 24x7 technological support available at the time of implementation.

What recommendations would you give to someone considering this product?

The information base used by the cloud helps operators to have clearer responses to their clients. Customer information can also be exchanged with various networks and platforms with only one key. The knowledge base can be reached from any mobile device, which makes it convenient for consumers to acquire information at any time and location. Furthermore, there are four types of plans: unlimited consumer numbers, a flexible plan for robust programs, and a plan with unlimited CRM features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

michael s.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

this product changed how we engaged new customers

Likeliness to Recommend

10 /10

What differentiates Salesforce Service Cloud from other similar products?

there are less costly alternatives but they just do not have the breadth and power of salesforce

What is your favorite aspect of this product?

helps engage, manage and keep customers long term.

What do you dislike most about this product?

It is a little on the prices side.

What recommendations would you give to someone considering this product?

If you are not satisfied with current new customer onboarding consider this solution

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Saves Time

John H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Accurate and fast search engine could be better

Likeliness to Recommend

8 /10

What differentiates Salesforce Service Cloud from other similar products?

breath of features and accuracy

What is your favorite aspect of this product?

large database capable of storing history

What do you dislike most about this product?

search engine

What recommendations would you give to someone considering this product?

Well worth it, adds value to your business

Pros

  • Enables Productivity
  • Trustworthy
  • Security Protects
  • Reliable

Cons

  • Vendor Friendly Policies

Most Popular Salesforce Service Cloud Comparisons