In Partnership With SelectHub
What is Salesforce Service Cloud?
Service Cloud customer service software gives you faster, smarter customer support. Personalise every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, in-person, and more.
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In Partnership With SelectHub
Salesforce Service Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
94 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Service Cloud?
Pros
- Respectful
- Security Protects
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Customer Service Knowledge Management
Customer Community Management
Mobile Customer Care
Intelligent Search
Contact Center Integration
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Agent Scripting
Customer Self Service Capabilities
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Salesforce Service Cloud Reviews
Paulo G.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Useful, and easy to manage tool
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Flexibility
What is your favorite aspect of this product?
easy to integrate different areas
What do you dislike most about this product?
It might be little be faster to process requests
What recommendations would you give to someone considering this product?
Nice to have and manage tool
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Amilker C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Sistema incrível de tickets!
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
A marca Salesforce é mundialmente conhecida pela sua robustez.
What is your favorite aspect of this product?
A plataforma é completa e super se integra com tudo.
What do you dislike most about this product?
A configuração e personalização inicial é complexa e requer consultoria especializada.
What recommendations would you give to someone considering this product?
A solução da SAP certamente vai agradar pela qualidade de entrega.
Pros
- Efficient Service
- Saves Time
- Helps Innovate
- Unique Features
Please tell us why you think this review should be flagged.
Dustin S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Easy working and better cooperation function
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Salesforce Service Cloud is a center technology that facilitates quick, comprehensive customer service. Centralized customer service makes collaboration between operators simpler. It is suitable for companies who wish to boost customer loyalty by addressing questions. It enables centralization of data such as customer accounts, transaction documents, and business associates data, the process of approval can also be streamlined by defining a series of measures required for approval, as approvers and assignments, at any point in the process.
What is your favorite aspect of this product?
All the actions, such as making a call, keeping a call, switching to another operator, and calling an operator to a telephone meeting, can be carried out conveniently from the administration console used by the operator. You will perform, maintain, relay calls to operators, invite phone calls, and more with the Service Cloud Console. It's appealing to be able to cut costs, increase operator efficiency, speed up troubleshooting, and respond to customers quickly. You will display all consumer experiences on any platform in chronological order. Centralize customer information on the operator's management computer.
What do you dislike most about this product?
A Premier Progress Plan is needed for the 24x7 technological support available at the time of implementation.
What recommendations would you give to someone considering this product?
The information base used by the cloud helps operators to have clearer responses to their clients. Customer information can also be exchanged with various networks and platforms with only one key. The knowledge base can be reached from any mobile device, which makes it convenient for consumers to acquire information at any time and location. Furthermore, there are four types of plans: unlimited consumer numbers, a flexible plan for robust programs, and a plan with unlimited CRM features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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