In Partnership With SelectHub
What is Salesforce Service Cloud?
Service Cloud customer service software gives you faster, smarter customer support. Personalise every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, in-person, and more.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
Salesforce Service Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Service Cloud.
84 Likeliness to Recommend
1
Since last award
94 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Service Cloud?
Pros
- Respectful
- Security Protects
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Customer Service Knowledge Management
Customer Community Management
Mobile Customer Care
Intelligent Search
Contact Center Integration
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Agent Scripting
Customer Self Service Capabilities
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Salesforce Service Cloud Reviews
Sajal G.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2022
Amazing product
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Ease of integration of other platforms and softwares like amazon connect. It is user friendly. The customer support provided by the company is best in the industry.
What is your favorite aspect of this product?
Retention of information and integration of the saved information on multiple platforms
What do you dislike most about this product?
The cost seems to be a bit high.
What recommendations would you give to someone considering this product?
Amazing product with best in class features
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mansoor A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2022
a 360 Degree solution
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Salesforce Service Cloud makes connecting one-to-one with every customer, across multiple channels on any device, extremely easy
What is your favorite aspect of this product?
One of the reasons that Salesforce is so popular is that it is packed with features like no other CRM software; features such as contact management, workflow creation, task management, opportunity tracking, collaboration tools, customer engagement tools
What do you dislike most about this product?
i believe that its a very good tool, the however sky is the limit but as of now I am fully satisfied with
What recommendations would you give to someone considering this product?
i will fully recommend this product as that's the best one available in market
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
Mohammad A.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2022
Achieving the best organization and processing
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
Everything I need is there at my fingertips. I really like how customized our reports and dashboards are. Nothing is impossible with Salesforce, where it is the world's most powerful CRM. The system allows you to construct any sales procedure. If your team's data flow and data hygiene are good, you can use Salesforce to support business choices.
What is your favorite aspect of this product?
The best feature of this software is data segregation, which allows us to operate faster and more efficiently. The convenience of establishing lists for targeted marketing communications, and having all critical consumer information in one place. I really enjoy the data visualization through dashboards used by all levels of the firm. Once set up, this tool is very straightforward to use and communicate customer data. The report feature is strong. This tool is far easier to use than other CRMs I've used.
What do you dislike most about this product?
It is not a simple tool that can be easily worked on, which is not a defect in it, but after completing the exercises, you will enjoy performing the functions with it and you will find the extent of the strength of the organization for your business with it.
What recommendations would you give to someone considering this product?
It is a great tool that I recommend to use, many features that you will have with it and you will be able to impose the organization that you wish for your business with it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.