Salesforce Sales Cloud Professional Logo
Salesforce Sales Cloud Professional Logo
Salesforce.com Inc

Salesforce Sales Cloud Professional

Composite Score
8.3 /10
CX Score
8.4 /10
Salesforce Sales Cloud Professional
8.3 /10

What is Salesforce Sales Cloud Professional?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Salesforce Sales Cloud Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Professional?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Lead and Contact Categorization

92

Lead Distribution

91

Analytics and Reporting

90

Lead Scoring

89

Data Ingestion and Interoperability

88

Interaction Planning

87

Omni-Channel Communication Tracking

87

Prospect Tracking

84

Lead Generation

83

Mobile

80

Vendor Capability Ratings

Average 85

Quality of Features

90

Ease of IT Administration

90

Ease of Implementation

89

Business Value Created

89

Breadth of Features

88

Ease of Data Integration

86

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

84

Ease of Customization

83

Usability and Intuitiveness

82

Vendor Support

75

Salesforce Sales Cloud Professional Reviews

Mehdi B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Easy powerfull tool with user friendly interface

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

Simple interface and clarity. Possibility to switch between 2 modes depending on the utility or the display needed

What do you dislike most about this product?

Well 2 modes are possible the classical view and another one (i never succeed to have the name), some features are not present in one or another and finally I cant stay in only one mode and must jungle between them. Some features are not intuitive and you need help to find them. So the complexity is in finding the feature and not working with. Also some time, I think that support is not efficient specially when you have login issues.

What recommendations would you give to someone considering this product?

If you want to simplify things, use Sales Force. If you want to centralize and share information between people use sales force. And if you need automation actions and easy monitoring use sales force too. Don't forget saving time with this tool.

Pros

  • Performance Enhancing
  • Saves Time
  • Fair
  • Security Protects

Dhruv V.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Sales Cloud is Super Software for Sales Teams!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Sales cloud is no doubt the best one in the competition due to its amazing community and developements

What is your favorite aspect of this product?

I like the lead scoring and reporting part in this

What do you dislike most about this product?

there is nothing that I dislike about it

What recommendations would you give to someone considering this product?

I highly recommend this software for those who wants the best for their business

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Inspires Innovation

Nitin T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

The best CRM with all the capabilities you need

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

The pre-build reports and the ease of customizing the reporting is a great feature. The dashboards are great and simple to understand, the one-time setup of reports and dashboard can save you hours of time every month.

What is your favorite aspect of this product?

Here are some of the things I love about Salesforce: 1. Exhaustive tool with all the possible features you need to manage your client base 2. Easy to raise tickets with the cases panel and quick resolution 3. Integration capability is high, being a market leader most of other automation tools can be integrated 4. Leads management has never been ease before Salesforce 5. The UI is simple and great to use

What do you dislike most about this product?

Salesforce has numerous features which can make its UI a bit complex at times. Though it does give you can option to hide all the unwanted features but with a limit. Additionally, new users might need a basic training on how campaigns, contacts, leads and segments are managed. Also, the constant updates make it hard for you to be updated on all the latest features.

What recommendations would you give to someone considering this product?

My experience with Salesforce has been great. You can easily manage your customers from both B2B and B2C business. If you manage customers at scale or are planning scale-up, Salesforce can be a good fit for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Vendor Friendly Policies

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