Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Lightning Flow

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Salesforce Lightning Flow
8.3 /10

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

3% Negative
1% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 83

Low-Code Automation

87

Customizable Performance Dashboards

84

Process Automation Templates

84

In-App Automated Workflows

83

Process Workflow Designer

83

Permissions and Governance

82

Content Management

82

BPMN Compliance

82

Mobile Support

82

Collaboration

82

Real-time Process Analysis

80

Vendor Capability Ratings

Average 82

Breadth of Features

87

Quality of Features

84

Business Value Created

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of Customization

81

Ease of Data Integration

80

Availability and Quality of Training

79

Vendor Support

78

Ease of IT Administration

75

Salesforce Lightning Flow Reviews

Peterson D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Objective Low Code Solution

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

Salesforce Lightning has system automating power

What is your favorite aspect of this product?

Salesforce Lightning has value for new technologies.

What do you dislike most about this product?

Salesforce Lightning is candid and operational

What recommendations would you give to someone considering this product?

Salesforce Lightning is distinguished for low code development

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

MiM Jones M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A great application that delivers quality results.

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Our lives are made more accessible by tools for reporting and dash boarding. Comparatively speaking, a very secure platform. The reporting features are outstanding. The console makes it simple to control several programs from one location. I can look up information quickly. It is hassle-free since I use it for daily activities.

What is your favorite aspect of this product?

The "raise a case" option makes it extremely simple to report any bugs, errors, or issues that we can't seem to resolve on our end. It significantly reduces stressful mistakes or errors quickly. Although it could initially seem impressive, it is relatively intuitive. It becomes elementary and intuitive when you have the time to experiment, click, and use something regularly.

What do you dislike most about this product?

Employee costs increase. It takes time to maintain a system. The outages last a few minutes. I am unable to alter how the visuals appear. It takes time to have to insert the data one at a time. The website is not mobile-friendly and cannot be seen on a mobile device. Only sometimes self-explanatory, and we frequently needed our representative's assistance.

What recommendations would you give to someone considering this product?

My favorite aspect of the app is its incredibly user-friendly interface and the ability to easily integrate it with other apps, which I find extremely useful. Various gadgets can access Salesforce as well. Salesforce also develops other applications that support our demands. Rapid application setup and configuration for both new and existing apps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Barnaby B.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Robust platform with good capabilities

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Every component appears to have a box to check, a section to fill out, or space. And if there isn't, creating what you need or asking for something to be added will be pretty straightforward. It may be a result of my IT staff or Salesforce itself, but they've considered everything and are always willing to add features we require for sales when in doubt.

What is your favorite aspect of this product?

An outstanding user experience; it's clear how the objects are organized. To help analyze and learn how many items are implemented and accessible, a lot of metadata is produced. Particular emphasis should be given to the Tooltips, which are helpful and make it simple to acquire information without constantly clicking everything. A lead is scored by the insights feature based on their activity on our website or connected promotions.

What do you dislike most about this product?

The type of phone number that takes time to recognize is annoying. Salespeople cannot be given leads in bulk. Data extraction via dashboards is disabled. Implementing governance and specific data protection regulations takes a lot of work. With apps that are not from Salesforce, integration is not the simplest. Finding resources with expertise in lightning platforms and app development is expensive.

What recommendations would you give to someone considering this product?

The assistance team responds quickly. A program that is simple to deploy and configure. It keeps track of all our accounts and enables the generation of reports using data input into the system. It keeps track of sales and supports forecasts and objectives. Has special reports and panels, a simple reporting process, and great pipeline visibility.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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