Salesforce.com Inc

Salesforce Flow

Composite Score

6.9 /10

CX Score

7.0 /10

14 Reviews Write a Review

Claim Software

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 75%
Negotiation and Contract:: 66%
Conflict Resolution:: 70%
Strategy & Innovation:: 76%
Service Experience:: 81%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

9% Negative

10% Neutral

81% Positive

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Cons

Leverages Incumbent Status

Feature Ratings

Average 71

Collaboration

Low-Code Automation

In-App Automated Workflows

Customizable Performance Dashboards

Process Workflow Designer

Mobile Support

Permissions and Governance

Process Simulation

External Application Data Connectors

Process Library

Process Automation Templates

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Business Value Created

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 8.8

View Salesforce Flow in this category (opens in a new tab)

Salesforce Flow Reviews

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2023

Transition was easier than expected!

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Francois B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

easy to use but a nightmare to set up

Likeliness to Recommend

3 /10

What differentiates Salesforce Flow from other similar products?

The power of salesforce CRM

What is your favorite aspect of this product?

very easy to use but the set up is far too complicated

What do you dislike most about this product?

complexity of the slightest change

Pros

Effective Service
Saves Time
Security Protects
Reliable

Cons

Slower Product Innovation
Inhibits Innovation
Less Performance Enhancing

Darshan M.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Amazing Experience Review ?

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Fantastic user interface Performs as per expectations Robust software Effective product Wider scope of Deployment Ease of implementation

What is your favorite aspect of this product?

Customisable Dashboard Sales Analytics Customer Relationship Management Effective sales pipeline management Lead management Email marketing

What do you dislike most about this product?

Nothing found as such to dislike for- Product efficiency Product performance Product effectiveness

What recommendations would you give to someone considering this product?

Go for it if you wish to enhance your business growth & strengthen CRM

Pros

Generous Negotitation
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Salesforce Flow

What is Salesforce Flow?

Company Details

Need Assistance?

Salesforce Flow Ratings

87 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Salesforce Flow?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Process Library A repository of documented processes which can be accessed for revision.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Low-Code Business Process Management - Midmarket

Salesforce Flow Reviews

Transition was easier than expected!

Likeliness to Recommend

Pros

Francois B.

easy to use but a nightmare to set up

Likeliness to Recommend

Pros

Cons

Darshan M.

Amazing Experience Review ?

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Low-Code Automation

In-App Automated Workflows

Customizable Performance Dashboards

Process Workflow Designer

Mobile Support

Permissions and Governance

Process Simulation

External Application Data Connectors

Process Library

Process Automation Templates

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness