Salesforce Flow Logo
Salesforce Flow Logo
Salesforce.com Inc

Salesforce Flow

Composite Score
6.8 /10
CX Score
6.9 /10
Category
Salesforce Flow
6.8 /10

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

81 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
75%
Negotiation and Contract:
66%
Conflict Resolution:
70%
Strategy & Innovation:
76%
Service Experience:
81%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

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10% Negative
10% Neutral
80% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Continually Improving Product

Cons

  • Leverages Incumbent Status

Feature Ratings

Average 71

Process Simulation

80

External Application Data Connectors

79

Customizable Performance Dashboards

76

Process Library

76

Low-Code Automation

75

In-App Automated Workflows

72

Collaboration

72

Process Workflow Designer

71

Permissions and Governance

71

Content Management

69

Mobile Support

68

Vendor Capability Ratings

Average 76

Availability and Quality of Training

82

Business Value Created

81

Ease of Customization

81

Vendor Support

76

Ease of IT Administration

76

Product Strategy and Rate of Improvement

76

Ease of Implementation

74

Breadth of Features

74

Ease of Data Integration

73

Quality of Features

71

Usability and Intuitiveness

70

Salesforce Flow Reviews

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Transition was easier than expected!

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Giridhar P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Very good product branded and valued

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

It’s salient features provided efficient mechanism for data analysis and integration

What is your favorite aspect of this product?

Ease of use and the number of features available for the users

What do you dislike most about this product?

It’s a bit expensive for small scale operations

What recommendations would you give to someone considering this product?

Go for it if your organization wants to explore high end data integration and exploration.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Francois B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

easy to use but a nightmare to set up

Likeliness to Recommend

3 /10

What differentiates Salesforce Flow from other similar products?

The power of salesforce CRM

What is your favorite aspect of this product?

very easy to use but the set up is far too complicated

What do you dislike most about this product?

complexity of the slightest change

Pros

  • Effective Service
  • Saves Time
  • Security Protects
  • Reliable

Cons

  • Slower Product Innovation
  • Inhibits Innovation
  • Less Performance Enhancing

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