Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Lightning Flow

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Salesforce Lightning Flow
8.3 /10

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

3% Negative
1% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 83

Low-Code Automation

87

Customizable Performance Dashboards

84

Process Automation Templates

84

In-App Automated Workflows

83

Process Workflow Designer

83

Permissions and Governance

82

Content Management

82

BPMN Compliance

82

Mobile Support

82

Collaboration

82

Real-time Process Analysis

80

Vendor Capability Ratings

Average 82

Breadth of Features

87

Quality of Features

84

Business Value Created

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of Customization

81

Ease of Data Integration

80

Availability and Quality of Training

79

Vendor Support

78

Ease of IT Administration

75

Salesforce Lightning Flow Reviews

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

One of the greatest software

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

The many Salesforce Objects and Reports can be integrated and shown on a great, flexible platform. It is simple to use, intuitive, and has incredibly helpful tooltips. It is unquestionably a step up over its predecessors in terms of user experience. The Lightning Platform's low code no code capabilities are now very effective. The regular upgrades and feature improvements are quite helpful.

What is your favorite aspect of this product?

A lead is scored by the insights feature based on their behavior on our website or in connected marketing. Our lives are made easier by monitoring and dash boarding tools as well as chattering, which allows us to communicate with internal sales representatives. The most prominent and easily accessible alternatives for scalability are low code and no code functionalities. I find it to be hassle-free since I use it for daily activities.

What do you dislike most about this product?

Lightning moves too slowly, making it occasionally laborious. When you are attempting to help a customer and you have to hold them on the phone for an extended period of time because your software is slow, it may be really annoying. Implementing governance and specific data protection regulations is challenging.

What recommendations would you give to someone considering this product?

The platform is particularly useful for top management, who can have a 360-degree view of the total health of the business in one location, including lead generation, customers, open or concluded agreements, etc. It's a fantastic account management tool that is constantly updated and it also offers transparency on the performance of your teams and the clients they are working with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

It’s a modern solution for your business needs.

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

The Salesforce Platform is built for creating and delivering scalable cloud apps with controlled app stacks and hardware provisioning. It offers pre-built tools and services to automate corporate procedures, interface with third-party applications, and offer responsive layouts among other things.

What is your favorite aspect of this product?

The user experience is excellent, and it is simple to see how the elements are coordinated. To help research and learn how many items are implemented and accessible, a lot of metadata is produced. Special emphasis should be given to the Tooltips, which are quite helpful and make it simple to acquire information without constantly clicking things.

What do you dislike most about this product?

I don't like that users who need extra columns for complicated processes can't create views. Concatenating numerous columns into one can occasionally be ineffective, as some operations actually require more columns in the view itself. Our sales staff should switch from Classic to Lightning because the reporting is not as strong as it was with Classic.

What recommendations would you give to someone considering this product?

Salesforce has been a simple and pleasurable experience for us. Hubspot and even an internal CRM were utilized in the past by my team and I, but neither was as functional or user-friendly as Salesforce. The program itself is simple to use and user-friendly. This may also be linked with many apps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Phelan M.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Essential tool to any scale up

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

When working on complex, cross functional processes that require a lot of steps / data, Lightning flow helped design and create effective and efficient solutions. We have been able to create rules and steps with lots of custom requirements to meet our teams needs.

What is your favorite aspect of this product?

Being able to pull data from multiple objects and auto-populate fields as required as part of a workflow ensures teams have clear ownership over the source of their data. It is very customisable so you are easily able to edit a flow and tweak things as needed.

What do you dislike most about this product?

If you have built a complex workflow and make some changes there can be knock on effects that are not always highlighted initially. It can take sometime to test and ensure the changes are are working properly.

What recommendations would you give to someone considering this product?

Any team that uses Salesforce and has multiple teams working across different objects should consider this product as it dramatically helped improve overall visibility and efficiency of several workflows. Allows lots of customisation and you can pretty much do anything that you want if you have the team to implement.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Continually Improving Product

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